VP Retail Account Management, Payment Network – Remote

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Optum Financial aims to transform how care is financed and paid for. We are committed to making healthcare more affordable for consumers, while also reducing the administrative burden for providers and payers. Our goal is to create a frictionless experience that fosters accessibility, affordability, and efficiency across the healthcare landscape. Optum Financial is part of UnitedHealth Group, a Fortune 4 company serving 145 million individuals globally.

We are seeking an experienced and results-driven Retail Account Management Vice President, who is responsible for developing and maintaining solid relationships with key payment network retail partners, driving strategic initiatives, and ensuring the successful execution of payment solutions within the retail sector. This leadership role involves managing a team, overseeing account strategies, and collaborating with internal stakeholders to enhance payment network adoption, optimize performance, and deliver value to retail clients. The VP will ensure critical win-win relationships are grown and sustained over the long-term in an operationally effective and coordinated manner in alignment with Optum Financials long range plan.

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. 

Primary Responsibilities:

• Strategic Account Management
  • Develop and execute account management strategies for major retail partners
  • Serve as the primary relationship owner for key retail clients, ensuring their business needs align with the payment network’s capabilities
  • Drive customer satisfaction and retention by delivering innovative payment solutions
• Business Development & Growth
  • Identify new business opportunities within existing retail accounts and expand network acceptance
  • Collaborate with sales, product, and marketing teams to develop customized solutions that enhance transaction volumes and revenue
  • Negotiate commercial agreements and pricing models to drive long-term partnerships
• Team Leadership & Development
  • Lead and mentor a team of account managers, ensuring high performance and professional growth
  • Establish best practices for account management, client engagement, and business expansion
  • Foster a culture of collaboration and innovation within the team
• Operational Excellence & Performance Optimization
  • Monitor and analyze key performance metrics, ensuring efficient transaction processing and high authorization rates
  • Work closely with risk, compliance, and fraud teams to ensure secure payment transactions
  • Implement process improvements to enhance the efficiency of account management operations
• Cross-Functional Collaboration
  • Partner with marketing teams to support co-branded campaigns and retailer-driven promotions
  • Work with data and analytics teams to provide insights that help retailers optimize their payment strategies
  • Engage with regulatory and compliance teams to ensure adherence to industry standards

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 10+ years of experience in account management, business development, or partnership management within the payments, fintech, or retail industries
• Solid understanding of payment processing, digital payments, and industry regulations
• Proven track record of managing large retail accounts and driving revenue growth
• Proven excellent leadership, negotiation, and communication skills
• Proven ability to navigate complex client organizations and influence key decision-makers

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy 

The salary range for this role is $150,200 to $288,500 annually based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

 

 

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

 

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.