User Researcher

Optum is a global organisation that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.  

 

Here at Optum, we have a brilliant opportunity for an User Researcher to join our highly capable and talented Health Analytics Product Experience & Design team on a permanent basis. 
You will take a proactive approach reimagining our core products and innovating in order to create new solutions that significantly improve patient outcomes.  

 

At Optum, we embrace new ideas and innovative solutions, and we want you to bring your knowledge and expertise to the highly valued User Research team. You will play a significant part in designing and conducting research studies to present findings on products that are shaping the next evolutionary stage in health technology.

 

If you want to be part of a company where you are valued and a role that allows you to see your contribution come to life improving current and future health outcomes through user research, then apply today!

 

This User Researcher role is predominantly home working, however there is a requirement to visit customer/user sites on an ad hoc basis and attend ad hoc team meetings and workshops in our collaboration hubs.

 

What you’ll do:

As a User Researcher, we will be looking for you to form part of a cross-functional team to align user research activities across multiple projects. Taking a consultative approach, you will utilise a variety of research methodologies from discovery to usability testing to pilot feedback, you will guide stakeholders and our product team in the right approach to address our customers questions.  

We’re looking for collaborators who will promote and create a culture of user centred and evidence-based approach to product and service design. As User Researcher, we would look to you to conduct effective contextual inquiry to understand how our customers utilise our software and provide recommendations to the roadmap based on this discovery.

 

Other key responsibilities and accountabilities will include; 

• Work closely with Product Designers and Product Managers to help embed rapid research & findings into agile teams and process
• Align user research sessions and activities with product objectives and priorities
• Actively engage stakeholders in user research activities

 

Who You’ll Be:

We need you to be a User Researcher with a passion for designing and conducting a range of qualitative and quantitative research methodologies across various stages of the product development cycle. You will have extensive experience working in an in-house environment to support the commitment to delivering user-centred products at Optum.

Collaboration is essential; you will be able to demonstrate previous experience of working with internal stakeholders to deliver research activities. Working in a fast-paced role you will have the ability to work on multiple projects simultaneously.

 

You will be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role, as well as providing development for other roles you may be interested in.

Other useful skills and experience include:

• Excellent analytical and problem-solving skills, including thematic analysis
• Good presentation creation skills and delivery
• Experience within the Healthcare sector 

Please note you must currently be eligible to work and remain indefinitely without any restrictions in the country to which you are making an application. Proof will be required to support your application.

 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

 

Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to gender, civil status, family status, sexual orientation, disability, religion, age, race, and membership of the Traveler community, or any other characteristic protected by law. Optum is a drug-free workplace. © 2024 Optum Services (Ireland) Limited. All rights reserved.