Broker Agent Service Specialist – National Remote

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together. 

As a Broker Agent Service Specialist, you will handle incoming inquiries from customers (external/internal), which require analysis that results in processing system transactions to update commission payment records within established guidelines.

This position is full-time (40 hours / week), Monday – Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:00 AM – 5:00 PM (local time zone).

We offer weeks of on-the-job training. The hours during training will be core business hours from Monday – Friday. Training will be conducted virtually from your home.

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. 

Primary Responsibilities:

• Responsible for comprehending the unit policies and procedures to process and maintain complex Producer commission payment records while ensuring a high level of customer service and maximizing productivity
• Work queue Assigning – handling multiple Microsoft Outlook mailboxes
• Provide sales support and administrative services to non-employee sales producers such as broker agents, field marketing organizations, and independent contract agents
• Ensures proper completion of contracts, marketing agreements, and documentation of sales targets
• May administer programs and monitoring to ensure compliance with external agent credentialling and training requirements
• Acts as internal liaison and customer service resource for external producers relative to enrollment and policy questions, systems issues, and coordination of materials fulfillment
• As one aspect of broader support role, may manage administrative aspects of commission payments such as routine tracking, reporting, and troubleshooting issues relative to missing or disputed payments (Jobs focused on agent incentive design belong in human capital, and jobs focused primarily on payment decisions and non – routine sales analysis / reporting belong in Finance)
• Extensive work experience within own function
• Work is frequently completed without established procedures
• Works independently
• May act as a resource for others
• May coordinate others’ activities

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED (or higher)
• 1+ years of customer service experience 
• 1+ years of experience with a high volume of data entry for handling creation of work assignments
• 1+ years of experience working at a high volume of inquiries
• Intermediate level of proficiency with Microsoft Excel (creating and pulling spreadsheet reports, VLOOKUP, pivot table and creating formulas)
• Access to a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
• Ability to work an 8 – hour shift between the hours of 7:00am – 5:00pm, Monday – Friday
• Ability to keep all company sensitive documents secure (if applicable)
• Presently employed within UHC Operations & Experience. Those currently employed outside that unit will not be considered

Preferred Qualifications:

• Bachelor’s Degree (or higher) in Business, Finance, Accounting, OR 4+ years of experience in Finance, Accounting experience
• Prior Broker Service and Commissions experience
• Healthcare Insurance experience

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

For more information on our Internal Job Posting Policy, click here.

 

The salary range for this role is $19.86 to $38.85 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives. 

 

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. 

 

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to the volume of applicants. 

 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

 

 

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. 

 

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

 

 

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