Senior Clinical Administrative Coordinator

This position is National Remote. You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. 

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

We are seeking a Senior Clinical Administrative Coordinator to join our Community Transition Programs team who shares our passion for helping people live healthier lives. For individuals who are initiative-takers, production, and quality output oriented, this role is for you. For those who want to invent the future of health care, here is an opportunity to be a part of the future of healthcare and do your life’s best work. 

This position is full-time, Monday – Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:30 am – 4:00 pm CST.

We offer 2-3 weeks of training aligned to your work schedule.

  

Primary Responsibilities:

• Submit requests for members medical records
• Adhere to compliance regulations when submitting records request
• Access external electronic medical record systems or health information exchange for medical data extraction and uploading. Processing of received medical records to ensure they are labeled correctly and loaded under the correct member in the care management platform
• Review medical charts electronically using a computer
• Review medical charts for member specific medical history
• Transfer requested information from the medical record into established care management platform
• Answer inbound calls pertaining to requests
• Responsible for meeting daily production goal and quality goal
• Attend conference calls as necessary to provide information and / OR feedback
• Execute the tactical day-to-day activities of the clinical support team
• Interdisciplinary collaboration to support team programs and services
• Acts as a knowledge resource for team-based work groups, programs, and initiatives
• Execute with precision the manual transfer of data
• Provide cross-team support for all product lines to meet routine and special project goals
• Reach daily production goals to support the aim of reducing provider administrative burden
• Follow team guidelines with quick adaptation to change related to technology and customer needs
• Telephonic outreach to members obtaining consents for telehealth visit
• Must be able and comfortable with maintaining metrics and goals within the department
• Assume other duties as assigned by Supervisor OR Manager

  

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. 

 

Required Qualifications:

• High School Diploma / GED OR equivalent work experience
• Must be 18 years of age OR older
• 1+ years of experience working in the health care industry
• 1+ years of experience working with medical terminology
• Must be comfortable working on the phone and multiple systems on the computer simultaneously while assisting members
• Ability to work between the hours of 7:30 am – 4:00 pm CST from Monday – Friday

  

Preferred Qualifications:

• Experience working with health care insurance
• Experience in a hospital, physician’s office, OR medical clinic setting
• Clerical OR administrative support background or experience working in a call center environment
• Experience working with Medicare and / OR Medicaid Services

  

Telecommuting Requirements: 

• Ability to keep all company sensitive documents secure (if applicable) 
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

  

Soft Skills:

• Ability to work with diverse care teams 
• Knowledge of culture and values of community 
• Exhibit independent judgment with the ability to consult and engage with other team members for improved patient outcomes 
• Telephone etiquette  
• Organizational skills 

  

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

  

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $20.00 – $35.72 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

  

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. 

  

  
  
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. 

  

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment. 

  
 
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