Pharmacy Technician Liaison

“A Day in the Life” video

Opportunities with Genoa Healthcare. A career with Genoa Healthcare means you’re part of a collaborative effort to serve behavioral health and addiction treatment communities. We do more than just provide medicine: we change lives for the better. People with serious mental or chronic illness – and those who care for them – have moving stories, and at Genoa we become their voice, their partner. Working as part of a coordinated care team, we partner with community-based providers and others to ensure that people with complex health conditions get the right medications and are able to follow their treatment plans. Our personalized services – in-clinic pharmacies, medication management and more – are leading the way to a new level of care.

Genoa is a pharmacy care services company that is part of Optum and UnitedHealth Group’s family of businesses. We are part of a leading information and technology-enabled health services business dedicated to making the health system work better for everyone. Join us to start Caring. Connecting. Growing together.

The position in this function is under the supervision of the Pharmacy Liaison Supervisor, the Pharmacy Technician Liaison will work independently and establish strong, credible relationships with patient, clinicians, and internal Genoa staff to help provide high level, specialized prescriptive care to patients in a fast-paced hospital and/or specialty clinic settings.

Hours for this role are: Monday- Friday: 8:00am-5:00pm CST with lunch from 12:00pm to 1:00pm CST

This position is located at: Lakeside Behavior Health System, 2929 Brunswick Rd, Memphis TN, 38133.

Primary Responsibilities:

• Works in a hospital setting and builds solid relationships with patients, hospital staff, pharmacy team as well as other clients and stakeholders aligned with the business group 
• Educates potential patients about services provided at time of discharge and articulates how patients may utilize pharmacy services to obtain full benefits of the high-quality prescriptive care 
• Coordinates the collection of prescriptions, patient orders and all necessary paperwork for the pharmacy team in order to handle dispensing of patient medications 
• Schedules and coordinates pharmacist consultation review of patient’s prescribed medications to drive medication adherence and education 
• Handles the coordination of patient medication delivery at time of discharge and ensures education has been provided to all necessary caregivers 
• Identifies and resolves insurance billing adjudication; including facilitating prior authorizations (PAs), and assisting in locating financial assistance for patients as needed 
• Conducts weekly follow up calls with hospital patients following discharge to ensure aftercare plans have been met 
• Identifies trends, barriers and potential process improvement opportunities and subsequently recommends customized and innovative solutions; as well as proposing value-driven change when necessary 
• All areas of the job description are subject to state regulations and allowances {Liaisons will be provided and trained on all state specific regulations and allowances} 

What are the reasons to consider working for UnitedHealth Group?   Put it all together – competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
• More information can be downloaded at: http://uhg.hr/uhgbenefits

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.