Senior Technical Writer – Remote

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

We are on the search for a Technical Writer to join the Optum State Government Operations team. As a Technical Writer, your main tasks will be to create clear and concise documentation, collaborate with internal teams to obtain an in-depth understanding of the product and the documentation requirements, and ensure the quality and accuracy of technical information using the single-source documentation tool MadCap Flare.

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. 

Primary Responsibilities:

• Work with internal teams to obtain an in-depth understanding of the system, process or procedure in order to document steps
• Analyze existing and potential content, focusing on reuse and single-sourcing opportunities
• Organize material and complete writing assignments according to set standards regarding order, grammar, clarity, conciseness, style, and terminology
• Create and maintain the information architecture
• Produce high-quality documentation that meets applicable standards and is appropriate for its intended audience
• Write easy-to-understand user interface text, online help and developer guides
• Create user documentation for a variety of materials, including how-to guides and instruction manuals
• Write clear and concise policies and procedures
• Assist in the maintenance and management of documentation repository software, including version control
• Analyze current documents and make improvements to align with corporate style guide
• Assist with requirements gathering/documentation for training needs
• Assist with development/maintenance of web-based training

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 5+ years of experience in document development with emphasis on editing/writing
• Business analysis experience – ability to quickly grasp complex technical concepts and make them easily understandable in text and graphics
• Experience in developing and applying MS Word styles and templates
• Advanced proficiency in MadCap Flare is mandatory
• Proficiency in Microsoft Office suite with advanced level of proficiency in Word and Excel
• Proven excellent written skills in English –ability to write clear, logical and grammatically correct documents
• Proven ability to include process flows, screenshots and illustrations in documents to visually explain how things work
• Proven excellent written and verbal communication skills

Preferred Qualifications:

• Medicaid implementation experience
• Experience with single-source documentation
• SharePoint knowledge
• Knowledge of regulations and requirements regarding documentation for accessibility (508) compliance

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy 

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The salary for this role will range from $71,200 to $127,200 annually based on full-time employment. We comply with all minimum wage laws as applicable. 

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.