Capability Analyst – Remote
Carreiras no UnitedHealth Group
Estamos criando oportunidades em todas as áreas da assistência à saúde para melhorar vidas enquanto construímos carreiras. No UnitedHelath Group, apoiamos você com as ferramentas mais recentes, treinamento avançado e a força combinada de colegas de trabalho de alto calibre que compartilham sua paixão, sua energia e seu compromisso com a qualidade. Junte-se a nós e comece a fazer o melhor trabalho da sua vida.SM
Carreiras em Tecnologia
No UnitedHealth Group, não estamos apenas usando a tecnologia para ajudar milhões a receber cuidados, estamos evoluindo. Desde as ferramentas e metodologias de desenvolvimento mais avançadas até os mais altos níveis de segurança cibernética, estamos compartilhando e aprendendo novas maneiras de fazer com que a tecnologia e os serviços de saúde funcionem melhor todos os dias. Junte-se a nós e você será desafiado a fazer o melhor trabalho da sua vida.SM
Carreiras Clínicas
Compaixão. É o ponto de partida para profissionais de saúde como você e é o que nos move todos os dias, ao juntarmos nossas habilidades excepcionais com um verdadeiro sentimento de cuidar dos outros. Este é um lugar onde seu impacto vai além de cuidar de um paciente por vez. Porque aqui, todos os dias, você também fornece liderança e contribui de maneiras que podem afetar milhões nos próximos anos. Pronto para um novo caminho? Saiba mais e comece a fazer o melhor trabalho da sua vida.SM
Carreiras em Serviço ao Cliente
Nossas equipes de atendimento ao cliente e ouvidoria estão ajudando pessoas de todo o mundo. Podemos oferecer o melhor de você, ao colocar suas habilidades de escuta, análise e resolução de problemas em um ambiente voltado para ajudar a melhorar vidas e melhorar a assistência médica para milhões. Aqui, você descobrirá uma variedade de caminhos para o crescimento profissional no Atendimento ao Cliente e em toda a economia global. Junte-se a nós e descubra por que esse é o lugar para fazer o melhor trabalho da sua vida.SM
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
As a Capability Analyst/Product Owner you will be responsible for strategically and creatively thinking about how the consumer experience should work while translating a vision into reality that drives growth and value for the business. You will work with key business stakeholders to define, document, and prioritize work intakes. You will own the work assigned to you and interface with IT partners, architects, testers and other teams to deliver product changes. You must be able to identify, facilitate, and drive a business solution from idea to completion. You must have excellent communication, analytical and problem-solving skills. You need to be tech savvy and understand contact centers. This role is aligned with OptumRx in support of the Telephony/Routing voice channel system.
You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities:
- Work closely with Capability Managers to understand the strategy, vision, and roadmaps for your product responsibilities
- Understand the user experience and deliver solutions that delight
- Owns/manages/prioritizes product backlog
- Writes user stories with clear acceptance criteria
- Leads refinement of user stories with scrum team
- Solicits input, requirements and clarification from business
- Sprint planning, communication and project demos
- Collaboration with IT on story sizing, delivery and release planning
- Supports and/or coordinates end user testing
- Coordinates end user communications re: releases/upgrades
- Measures results and seeks continues improvement
- Participate in retrospectives and complete root cause analysis
- Provides on-call support/participates in weekly releases on a rotation basis
- Support First Day of Business check out activities
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- 2+ years of product/capability management and/or business analyst experience
- Call center experience in call routing, IVR and/or workforce management
- Experience working with business leaders to improve processes & workflows
- Experience translating business requests into technical requirements
- Experience interfacing with cross collaborative work teams towards a common goal
Preferred Qualifications:
- Experience translating customer needs into feature definition, user stories and product requirements
- Experience creating and managing a product backlog
- Understanding of Agile methodologies
- Understanding of how to utilize user experience collateral such as personas, journey maps, etc.
- Pharmacy and/or PBM experience
- OptumRx experience
Competencies:
- Passion for delivering exceptional customer experiences and quality products
- Proven ability to work with ambiguity and changing priorities
- Effectively communicate at all levels of the organization
*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The salary for this role will range from $58,800 to $105,000 annually based on full-time employment. We comply with all minimum wage laws as applicable.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.
Detalhes da Vaga
Número da Requisição 2297279
Segmento de Negócios OptumRx
Condição Empregatícia Regular
Nível de Emprego Individual Contributor
Viagem No
Status de hora extra Exempt
Horário de Trabalho Full-time
Turno Day Job
Posição de trabalho à distância Yes
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