Capability Analyst – Remote

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.  

 

As a Capability Analyst/Product Owner you will be responsible for strategically and creatively thinking about how the consumer experience should work while translating a vision into reality that drives growth and value for the business.  You will work with key business stakeholders to define, document, and prioritize work intakes. You will own the work assigned to you and interface with IT partners, architects, testers and other teams to deliver product changes.  You must be able to identify, facilitate, and drive a business solution from idea to completion.  You must have excellent communication, analytical and problem-solving skills.  You need to be tech savvy and understand contact centers.  This role is aligned with OptumRx in support of the Telephony/Routing voice channel system.

 

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

 

Primary Responsibilities:

• Work closely with Capability Managers to understand the strategy, vision, and roadmaps for your product responsibilities
• Understand the user experience and deliver solutions that delight
• Owns/manages/prioritizes product backlog
• Writes user stories with clear acceptance criteria
• Leads refinement of user stories with scrum team
• Solicits input, requirements and clarification from business
• Sprint planning, communication and project demos
• Collaboration with IT on story sizing, delivery and release planning
• Supports and/or coordinates end user testing
• Coordinates end user communications re: releases/upgrades
• Measures results and seeks continues improvement  
• Participate in retrospectives and complete root cause analysis 
• Provides on-call support/participates in weekly releases on a rotation basis
• Support First Day of Business check out activities

 

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 2+ years of product/capability management and/or business analyst experience 
• Call center experience in call routing, IVR and/or workforce management 
• Experience working with business leaders to improve processes & workflows
• Experience translating business requests into technical requirements 
• Experience interfacing with cross collaborative work teams towards a common goal 

 

Preferred Qualifications:

• Experience translating customer needs into feature definition, user stories and product requirements
• Experience creating and managing a product backlog
• Understanding of Agile methodologies  
• Understanding of how to utilize user experience collateral such as personas, journey maps, etc.
• Pharmacy and/or PBM experience
• OptumRx experience 

 

Competencies:

• Passion for delivering exceptional customer experiences and quality products
• Proven ability to work with ambiguity and changing priorities
• Effectively communicate at all levels of the organization

 

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

 

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The salary for this role will range from $58,800 to $105,000 annually based on full-time employment. We comply with all minimum wage laws as applicable. 

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.  

 

 

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.  

 

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.