Director of Strategic Partnerships – Remote

Optum Home & Community Care, part of the UnitedHealth Group family of businesses, is creating something new in health care. We are uniting industry-leading solutions to build an integrated care model that holistically addresses an individual’s physical, mental and social needs – helping patients access and navigate care anytime and anywhere.

As a team member of our Senior Community Care (SCC) product, we work with a team to provide care to patients at home in a nursing home, assisted living for senior housing. This life-changing work adds a layer of support to improve access to care.

We’re connecting care to create a seamless health journey for patients across care settings. Join us to start Caring. Connecting. Growing together.  

Director of Strategic Partnerships is responsible for the overall relationship of existing and potential Institutional Special Needs Plan (ISNP) healthcare partners, spanning throughout Optum business markets in which UnitedHealthcare members reside. This individual will build long-lasting, mutually beneficial relationships with skilled nursing facility (SNF) organizations while delivering a best-in-class client experience. Director of Strategic Partnerships has responsibility for large chain, national accounts that are highly complex and maintain a high membership status. This individual will collaborate with cross functional teams associated with facilities within their assigned book of business to enhance partner engagement and ultimately drive organizational growth and performance. Director of Strategic Partnerships is responsible for aligning partner and business initiatives across markets to implement the overall relationship strategy, with a focus on building solid client relationships and expanding business engagements to ensure long-term continuous partnerships. Establishes and cultivates strategic business relationships with current customers’ key market influencers, stakeholders, and decision makers to grow portfolio of customers.

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Build and strengthen client relationships while serving as the primary point of contact for overall and day-to-day program delivery
• Proactively manages external relationships by identifying needs, communicating product/program value proposition, and providing exceptional quality customer service
• Acts as outward-facing, dedicated resource for assigned accounts, typically with direct client contact and large accounts
• Develop and execute strategic account plans that strengthen business relationships, drive partner engagement, and align with organizational goals and objectives
• Manage internal and external communications, deliverables, and expectations across a cross functional account management team to ensure high quality service delivery
• Represent Client internally and work collaboratively with other functional teams to complete projects, identify relationship barriers, address ongoing service needs and drive issue resolution
• Facilitate and lead external Joint Operating Committee (JOC) meetings to review business results and develop action plans for identified opportunities to enhance collaboration
• Support client success through education of partnership value and identify opportunities for enhanced performance
• Identify growth opportunities with assigned accounts and ensure an unencumbered transition to local market level execution to broaden and enhance partnership
• Align overall business growth strategies to include addition of new accounts
• Analyze activities, outreach results, and industry trends to continually develop and improve processes and systems to enhance business development opportunities to external partners
• Perform other duties as assigned by manager

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 3+ years of experience in account management or customer-facing sales and marketing, business development, or provider relations
• General understanding of financial reimbursement methodologies, including pay for performance, incentive-based reimbursement models
• Proficiency in Microsoft office software
• Proven solid customer service and interpersonal skills
• Proven ability to influence others, regardless of reporting structure
• Proven self-motivation with ability to work independently and with cross-functional teams
• Proven ability to identify, engage and influence internal stakeholders and customers
• Proven excellent verbal and written communication skills
• Demonstrated track record in achieving results
• Demonstrated time management and multitasking skills
• Ability to travel up to 50%
• Driver’s License and access to a reliable transportation

Preferred Qualifications:

• Experience in working in a skilled nursing facility, post-acute care, or managed care environment
• Experience in business development, client management or provider relations
• Experience working in a fast-paced, dynamic environment
• B2B experience selling insurance products to key accounts
• People leader experience
• Basic knowledge of Medicare guidelines

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The salary for this role will range from $110,200 to $188,800 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. 

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.