Sr Director Client Management, Health Plans, PBM – Remote

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

 

The Senior Director Client Management / Health Plans, PBM will serve as Optum’s main client contact, with accountability for building, maintaining, and expanding relationships with client leadership and key client stakeholders.

 

This role will own the overall strategy for maintaining client satisfaction, establishing client expectations (in accordance with client contracts, agreed upon enhancements), communicating these expectations with functional Optum teams, developing client delivery plans, and ensuring consistent Optum execution that meets or exceeds client expectations

 

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. 

 

Primary Responsibilities:

• Partners with Client Executives and key business stakeholders to develop and execute strategic client plan that addresses client’s business needs (current and emerging), supports growth, provides measurable value, and increases client engagement / loyalty
• Establishes, cultivates and manages the customer relationship at multiple levels, (executive suite to solution owners) serving as a trusted business advisor / partner to the client
• Refines client strategy through continual discussions with client stakeholders, detailed understanding of client context, anticipation of client needs, and holds design sessions with relevant Optum leaders to define solutions and execution plans
• Acts as “ambassador” for Optum at client, advancing Optum’s interests with client stakeholders.   Represents and articulates value of Optum solutions to various levels within the client, including executives, decision makers and key influencers
• Drives regular and ad hoc meetings with client stakeholders on operational, network, and clinical performance.  Coordinates creation and dissemination of discussion materials
• Maintains integrated list of client challenges across all functional domains (operations, network, clinical) and proactively keeps Optum leadership abreast of issues
• Supports client growth by participating in key client meetings, sales presentations
• Ensures contract compliance, including negotiation and reporting of performance guarantees.  Negotiates contractual agreements, statements of work, serving as liaison with contracting / legal / finance
• Constantly assesses the value our solutions are delivering and leads team members to develop approaches that increase the value we provide and / or increases the impact Optum has on the client’s business
• Engages cross functional client teams on the delivery of services, escalating issues where necessary and driving resolution.  Holds functional teams accountable to deliver against client requirements and expectations
• Owns successful client renewal process, identifying expansion / enhancement opportunities, gauging client receptivity, facilitating contracting processes
• Key liaison between client and Optum business leaders (shared responsibility with Health Plan COE GM)
• Maintains accurate and current client plan in CRM System (SalesForce.com), including client planning, opportunity management, contact management, current solution footprint, etc.
• Ensures Client Satisfaction and client willingness to serve as a reference

 

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. 

Required Qualifications:

• 5+ years of experience working with senior – level c – suite executives and demonstrating progressively increasing responsibility for strategic client relationship management
• 4+ years of experience PBM client management
• 1+ years of leadership experience
• Experience in influencing internally and externally with soft power, driving cross – functional collaboration, and negotiating win – win solutions
• Financial acumen and experience 
• Experience working with complex health care solutions (e.g., outsourced health care solutions) required. 
• Willing or ability to travel up to 25%

 

Preferred Qualifications:

• 5+ years of experience relative to influencing contract management and developing price strategies
• Experience managing PBM health plan client contract management
• Experience with Medicare PBM client contract management
• Experience leading a team through client management strategy and planning
• P&L management experience
• Experience supporting client contracts to include pharmacy formulary, pharmacy rebates & pricing
• Experience coaching and mentoring client facing roles 
• Proven ability to ascertain client needs through active listening skills, and consultatively work with clients to achieve business objectives
• Demonstrated ability to message, position, and present information for maximum customer impact and influence
• Proven effective skills for navigating and driving results across operations, network, and clinical domains in a highly complex, matrix environment
• Proven excellent written, oral, and active listening communication skills

 

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy 

 

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits re subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The salary for this role will range from $132,200 to $226,600 annually based on full-time employment. We comply with all minimum wage laws as applicable.

 

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. 

 

 

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

 

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.