Sr. Director, Provider Product Payments – Remote

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together. 

The Sr. Director of Provider Product Payment is responsible for the creation of an end-to-end product architecture, and delivery plan for a suite of services in partnership with UHC, UHN and Optum Financial Services.  The goal is to facilitate ACH+, consolidating electronic payments from over 450 payers into a single platform and expand ACH across all UHC lines of business through established vendor networks. Additionally, leverage ACH+ to create a longer-term solution that enables real time member payments at the time of service to improve provider recoupment and reduce top abrasion point for providers (member collections).

 

The Sr. Director of Provider Product Payment will drive integration efforts, align cross-functional teams, and ensure delivery of a seamless, scalable, and value-driven payment experience for providers and consumers alike. This includes spearheading digital transformation efforts to capture and pull through retail capabilities claim estimation and pricing that can be leveraged and expanded upon for collection.   Additionally, this role will deep partnership with Optum Financial Services to enable the creation of additional financial services that sit on top of collections.  This role encompasses product leadership for our all-payment services, working to define and implement a connected experienced across our portal, telephony, chat and API experiences.

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Oversee the integration of USP and UNET business, targeting a go-live date of 1/1 with expansion to other lines of business in 2026 and beyond
• Develop and execute the most optimal integration plan with Optum Financial Services (OFS) and vendor partners, including contingency plans to ensure UHC alignment and oversight
• Manage the provider payments team to ensure effective execution and provider preference at the TIN level, including requirement and feature creation in deep partnership with various business stakeholders and OT
• Ensure adaptability in rules to accommodate future changes, such as ASO payments, while managing against contracts to maintain compliance and flexibility
• Collaborate with vendors to identify contracted providers and manage payment pathways
• Address service requests and explore non-transfer solutions to optimize the experience, especially when vendors are leveraged
• Establish end-to-end business and technology solutions to ensure effective provider management of payment details
• Support business case and opportunity development of new financial services offerings to address provider pain points
• Ensure providers are paid within the larger paid provider network, avoiding a fragmented experience by payer, in partnership
• Deliver real value to providers by reducing calls, collections, and enhancing satisfaction
• Explore enrichment opportunities for consumer remittance and reconciliation

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Demonstrated expertise in product ownership and integration management
• In-depth knowledge  and experience with provider payments and consumer payment solutions
• Proven exceptional communication and collaboration skills
• Proven ability to manage multiple stakeholders and drive alignment on complex projects
• Proven strategic mindset with a focus on long-term objectives and optimal solutions

Preferred Qualifications:

• Experience with reporting and dashboarding tools
• Experience with automation and AI initiatives
• Proficiency in using project management tools like Aha
• Proven ability to lead and develop talent across portfolios

Skills:

• Strategic thinking and planning
• Governance and roadmap alignment
• Performance tracking and KPI reporting
• Communication and stakeholder management
• Workforce planning and optimization
• Performance tracking and KPI reporting

 

Skills:

• Strategic Thinking and Planning: Expertise in developing and implementing long-term strategies to achieve organizational goals
• Governance and Roadmap Alignment: Proficient in aligning project governance with strategic roadmaps to ensure cohesive execution
• Performance Tracking and KPI Reporting: Skilled in monitoring performance metrics and reporting key performance indicators to drive continuous improvement
• Communication and Stakeholder Management: Exceptional ability to communicate effectively and manage relationships with diverse stakeholders
• Workforce Planning and Optimization: Adept at planning and optimizing workforce resources to enhance productivity and efficiency

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The salary for this role will range from $156,400 to $268,000 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.