Email Development Manager – Remote

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.  

 

Email Developer Manager is responsible for leading a team of email developers in building and executing email campaigns. This person will partner with internal marketing and operations stakeholders to deliver best-in-class email programs that leverage data to customize communications for our consumers. This person will possess the knowledge of and have great passion for technology and innovation and seek to manage their team through consistent improvements in email and other digital channels. This position will be responsible for overseeing email development supporting Medicare & Retirement, Insurance Solutions, Community & State, and Individual Exchanges, understanding their data and roadmaps. Team dynamics is important to our success, and this person will emulate our United Culture in their interactions as a manager of the team.

 

In addition to maintaining current development processes, this person will help identify and roll out new processes and enhancements, geared towards improving email development and workflow. This person will be an SME and work with stakeholders to ensure understanding of email best practices and design, and will need to build solid working relationships both inside and outside the Email Operations team.

 

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

 

Primary Responsibilities: 

• Participate in campaign planning sessions, advising on production capability, capacity and delivery timelines
• Serve as the main production lead for all new email and SMS campaign and project requests
• Understand the goals of a campaign or project and provide consultative solutions to stakeholders for increased campaign effectiveness
• Guide and mentor developers in the identification of business requirements, functional design, process, prototyping, testing and defining support procedures for solutions requested and implemented
• Lead weekly workload and status reviews and manage capacity across developer team
• Lead email designer that collaborates with brand team to ensure that all current and new templates are consistent, compliant and up-to-date with ISP technology and accessibility standards
• Oversee email and SMS design and functional consistency across the consumer journey, including alignment with all digital channels
• Subject matter expert for front end development operations, platform best practices and campaign effectives
• Oversee high-level creative and coding coordination across all acquisition and member email and SMS campaigns
• Provide second level of QA testing to ensure HTML/AMPscript coding accuracy
• Provide second level of test rendering across multiple email clients (Outlook, Gmail, Yahoo, etc.) and ISPs (Outlook, Google, Hotmail, etc.) on multiple devices (desktop, tablet, mobile)
• Troubleshoot email issues including templates, programs, and list segmentation
• Look for opportunities for improvement in development and design in order to evolve the email and SMS program
• Conduct routine audits of automations and system integrations to ensure accuracy and ongoing performance

 

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. 

Required Qualifications: 

• 5+ years of experience with marketing, digital, and email experience including databases, content management and data-driven direct marketing 
• 3+ years of experience leading or managing people
• 3+ years of experience analyzing marketing performance and developing scalable processes. 
• 1+ years of experience with Salesforce CRM and marketing cloud or Adobe Journey Optimizer
• Advanced or higher level of proficiency in an Email / SMS design and deployment application 
• Advanced or higher level of proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
• Proficiency in Journey Builder, HTML, SQL, AMPscript, SSJS, or similar scripting languages, with 4+ years of practical experience. You would feel comfortable with explaining how email code is structured and provide examples of work previously completed

 

Preferred Qualifications:

• Healthcare experience
• Medicare experience
• Familiarity with Federal and State regulations, CAN-SPAM compliance regulations 
• Adobe products (Adobe Experience Manager, Adobe Analytics, and Adobe Target)

 

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy 

 

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The salary for this role will range from $89,900 to $160,600 annually based on full-time employment. We comply with all minimum wage laws as applicable.

 

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.   

 

 

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

 

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.