Director UM Product Readiness and Implementation – Remote

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.

The Director position is responsible for overseeing the successful launch and implementation of new products. This role involves coordinating cross-functional teams, managing project timelines, ensuring product quality, and driving continuous improvement initiatives.

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. 

Primary Responsibilities:

• Collaborate with various departments including CARE and claim operations, marketing, sales, account management, customers and all other relevant areas to ensure seamless product launches
• Act as an informal leader within the UM product team and beyond
• Ensure product readiness team is pulled into initiatives at the appropriate time to efficiently gather necessary information and understanding for successful implementation
• Leverage a change management methodology, process and tools to create a strategy to support adoption of the changes required by a project or initiative
• Support communication efforts
• Enable the design, development, delivery and management of key communications
• Assess the change impact
• Conduct impact analyses, assess change readiness, and identify key stakeholders
• Lead and support training efforts
• Provide input, document requirements, and support the design and delivery of training programs
• Complete change management assessments
• Identify, analyze and prepare risk mitigation tactics
• Identify and manage anticipated and persistent resistance. Monitor and adjust approach to achieve buy in from impacted areas
• Consult and coach project teams
• Create actionable deliverables for the core change management plans: Sponsor Plan, People Manager Plan, Communications Plan, and Training Plan
• Create actionable deliverables for any required “Extend” plans, such as the Resistance Management Plan
• Support and engage senior leaders
• Coach people managers and supervisors
• Support organizational design and definition of roles and responsibilities
• Coordinate efforts with other specialists
• Integrate change management activities into the project plan
• Evaluate and ensure user readiness
• Manage stakeholders
• Track and report issues
• Define and measure success metrics and monitor change progress
• Support change management at the organizational level
• Manage the change portfolio
• Ensures that project documentation is current and communicated to applicable stakeholders
• Monitors and evaluate product performance on an ongoing basis, using applicable performance metrics
• Manages complex projects in a self-directed manner
• Support RFP responses

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 5+ years of experience working in UMR
• 5+ years of experience working in a complex matrixed work environment with competing priorities
• 4+ years of experience working on product, product enhancement, innovation projects and/or creative projects
• 4+ years of experience leading training or leading change management
• 2+ years of project management experience
• Experience developing customer facing marketing material 
• UMR Utilization Management knowledge
• Proven excellent Microsoft Excel or similar program skills
• Proven Microsoft Visio or similar program skills
• Proven solid analytical skills with the ability to organize, analyze, QA, and disseminate significant amounts of information with attention to detail
• Demonstrated ability to work collaboratively and influence others
• Proven solid presentation skills

Preferred Qualifications:

• 5+ years of project management
• Utilization Management and/or Affordability product initiative experience
• End to End clinical to claims experience
• Experience working with Agile teams

Soft Skills

• A solid understanding of how people go through a change and the change process
• Experience with and knowledge of change management principles, methodologies and tools
• Exceptional communication skills, both written and verbal, along with active listening skills
• Ability to clearly articulate messages to a variety of audiences
• Ability to establish and maintain solid relationships
• Ability to influence others and move toward a common vision or goal
• Flexible and adaptable; able to work in ambiguous situations
• Resilient and tenacious with a propensity to persevere
• Forward looking with a holistic approach
• Organized with a natural inclination for planning strategy and tactics
• Problem solving and root-cause identification skills
• Able to work effectively at all levels of an organization
• Must be a team player and able to work collaboratively with and through others
• Acute business acumen and understanding of organizational issues and challenges
• Familiarity with project management approaches, tools and phases of the project lifecycle
• Experience with large-scale organizational change efforts
• Excellent relationship builder who influences through persistence and tact
• Can prioritize and reprioritize competing issues, as needed
• Ability to operate independently, managing time and priorities, and meet scheduled deadlines
• Solid executive communication and presentation skills with demonstrated ability to communicate ideas clearly and concisely 
• Ability to gain acceptance for ideas, plans, actions and then implement across organizational boundaries
• Proactive- does not wait for things to happen
• Evidence of ability and willingness to learn and adapt to frequent changes to work flows, processes and procedures resulting from new technology, customer demands, competitive pressures, etc. 
• Proven ability to adapt quickly to unique situations and make decisions
• Creatively solves problems in an efficient and effective way

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy 

The salary range for this role is $106,800 to $194,200 annually based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.