Associate Dir, Strategic Product Mgt., Provider Utilization Management Services – Remote

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.  

 

Utilization Management plays a critical role in driving value and appropriate resource utilization in today’s healthcare environment. Optum Provider Utilization Management Services is a fast-paced product organization with a focus on growth, client delivery, and solution advancement with a goal of increasing efficiency within acute UM processes within hospitals and health systems.

 

The Associate Director, Strategic Product Management is an opportunity for a self-driven, collaborative leader to set the strategic direction, develop the strategic product roadmap, and deliver innovative solutions to challenges facing Utilization Management teams in acute care hospitals and health systems. The Associate Director will understand and apply product management discipline to drive product innovation that creates value for our clients and drives Optum business growth.

 

The successful candidate must be passionate about improving health care processes through strategic thinking and tactical execution, effective at advancing initiatives in a complex, sometimes ambiguous environment, and confident in their interactions with senior leaders, providers, business partners and technical partners.

 

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

 

Primary Responsibilities:

• Owns and drives establishing and maintaining the strategic roadmap, product development initiatives, and product management responsibilities for the UM services products within the hospital and health system provider market
• Creates and maintains business cases and financial models related to product initiatives to better prioritize development and funding
• Manages technical roadmaps to advance integrated technology utilities and platforms that support the product strategy and user needs
• Develops and maintains a deep understanding of competitive market and provider client needs to adjust product development priorities and marketing strategies
• Works with cross-functional partners and clinical experts to evaluate product performance and customer feedback data and translates needs into required capabilities, concrete operational processes, technical features, and performance measurement plans
• Partners with growth, marketing and go-to-market teams to establish an impactful selling strategy and market story evidenced by thoughtful go-to-market materials
• Collaborates with client-facing teams to maintain high levels of client satisfaction and ensure the products deliver on client value metrics
• Monitors and acts on product performance data and customer feedback (e.g., market, financial, and operational)
• Supports proactive issue resolution and productive problem solving when concerns arise around product design and business processes
• Provides input to departmental plans and priorities to achieve business goals, address operational challenges and mitigate risks
• Helps onboard new team members and business partners

 

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 5+ years of product development and/or management experience, including technology-enabled services 
• 5+ years of experience driving major initiatives across complex, matrix organizations
• 3+ years of health care industry experience, including healthcare delivery and/or operations
• 1+ years of experience with AI-enabled product development  
• Case Management or Utilization Management experience on the Provider side
• Ability to be a self-starter and tactical executer with solid planning, organization, analytical and critical-thinking skills 
• Ability to be a confident, yet collaborative leader with a proven track record of building and influencing relationships with external and internal executives, clinicians and/or stakeholders  

 

Preferred Qualifications:

• Experience with Case Advisor 
• Experience working in a clinical-based position (LPN, RN, etc.) 
• Experience integrating EMRs with other technologies
• Experience with health information exchange standards   
• Experience with product development standards (Agile)
• Proficiency using Microsoft product suite, including Visio, Excel, and PowerPoint

 

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

 

The salary range for this role is $106,800 to $194,200 annually based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives. 

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

 

 

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

 

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.