Technical Writer – Multiple Locations

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

This position is for a Technical Writer supporting the [Add business ops] organization. Chief responsibilities of this position include designing and maintaining procedural material (P&P, Job Aids, Decision Trees, etc.) for the business unit.
The source information is gathered from Subject Matter Experts, where the individual appropriate for this role would then use their expertise on wordsmith, formatting, process flow, and information-mapping to create a clearly written, user-friendly tool that both a seasoned employee and a new hire could follow.

The candidate for this position should be able to work independently and within a team environment. Organization and project management skills are integral to success in this role. The individual will be expected to work with our internal business customers to ensure the content continually aligns with the business objectives. The ability to develop and maintain, collaborative relationships with customers and within the team is expected.

Primary Responsibilities:

• Write and edit internal web-based procedural material
• Review and analyze current material and recommend revisions or changes in scope, format, and content for improvements
• Participate in projects and process improvement initiatives
• Assist with interviewing subject matter experts to become familiar with applications and production methods
• Assist with validating deliverables for accuracy, readability, and usability while adhering to style guide standards
• Manage review, approval and execution processes to ensure achievement of writing objectives in addition to quality and turnaround time standards
• Know audience(s) to be addressed in the writing process (e.g., who they are, where they are, how they prefer to get information, reading level and health literacy requirements)
• Monitor feedback on procedural material and address questions or concerns as appropriate; follow up with internal and external stakeholders
• Ensures compliance with applicable timelines and quality standards
• Other duties as assigned
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• 1+ year Business or Technical Writing experience
• 3+ years working knowledge in each of the following: Microsoft Office Suite including MS Excel, MS PowerPoint, and MS Word
• Proven excellent verbal and written communications, time management and organizational skills
• Solid people skills with the ability to work with different levels of the organization
• Demonstrate solid analytical skills
• Demonstrate flexibility to work and support a “constant change” environment
• Developing proficiency level in Lean and process mapping

Preferred Qualifications:

• Undergraduate degree in Communication, English, or Business Administration
• Certification in Technical Writing
• 1+ year experience or more of (Add business ops)
• 1+ year experience with HTML & CSS
• Experience with Microsoft Visio

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone – of every race, gender, sexuality, age, location and income – deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.