Senior Digital Product Manager – Product Manager

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Designs, develops, and manages activities for a specific digital/mobile product or group of products for the full product lifecycle including strategy/design, product definition and planning through production, release, and end of life with a focus on digital, mobile, or web-based products. Researches and analyzes market conditions and identifies key consumer trends and opportunities for product innovation/enhancements. Has in depth knowledge of digital/mobile technology and industry trends (i.e., web design/usability, android, iOS, React Native, domain experience). Determines product features and functions based on internal and external needs and oversees product development liaising with cross functional teams including development, design, research, marketing and the business. Role is often working in the agile dev process and maintaining backlog of user stories. Prepares product documents and supports sales and marketing with the necessary product knowledge and technical expertise. Uses market feedback to evaluate product functionality and drives present/future product direction. Accountable to and/or own the P&L including delivering product performance against expectations and updates changes to a product portfolio to improve competitive position, and optimal product performance to meet customer and market needs. If the role is not responsible for a digital/mobile product, use the Product Management job function. If role requires computer science and software engineering skills/ability to code or build digital solutions, use Technical Product Management job function. Generally work is self-directed and not prescribed.

Primary Responsibilities:

• Works with less structured, more complex issues
• Serves as a resource to others
• Helps define and owns the vision, mission, and roadmap for the product(s) within the journey
• Partners with stakeholders onshore and offshore to achieve aligned consumer experience and business objectives
• Drive requirements and feature definition for new capabilities within the Find and Access Care journey for consumers and providers
• Work with engineering, agile practitioner and agile teams from initiation through execution
• Accurately translates technical terms and concepts to non-technical stakeholders; Effectively represents technical challenges and opportunities to external and internal stakeholders;
• Identifies potential risks with product builds and integrations, pro-actively developing mitigation plans;
• Assists in removing obstacles, resolves conflicts and ensures alignment with stakeholders
• Drafts requirements, release notes and UAT scripts, as well as conduct product and feature demos for stakeholders
• Effectively collaborates with Design, Usability, Engineering, Architecture, Consumer research and Analytics
• Defines and tracks key performance indications (KPIs) to measure the success of our digital product, iterating based on data-driven insights
• Leverages market research and competitive analysis to identify market trends, customer needs, and opportunities for product differentiation
• Performs other related duties as assigned and needed
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• Undergraduate degree or equivalent experience
• 8+ years of experience in Healthcare OR IT Industry
• 5+ years experience in product management
• Experience and deep understanding of Agile methodology, team structure and product management best practices
• Experience working in a fast-paced, matrixed, and dynamic environment; ability to adapt quickly to changing priorities and business needs
• Proficiency in MS Office (Powerpoint, Excel, Word etc.)
• Proven impactful communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and influence stakeholders at all levels of the organization

Preferred Qualifications:

• Experience with digital product management within the US Healthcare industry
• Proven pronounced strategic thinking and analytical skills, with the ability to translate market insights into actionable product strategies

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.