Digital Product Manager – Remote

UnitedHealth Group is a health care and well-being company that’s dedicated to improving the health outcomes of millions around the world. We are comprised of two distinct and complementary businesses, UnitedHealthcare and Optum, working to build a better health system for all. Here, your contributions matter as they will help transform health care for years to come. Make an impact with a diverse team that shares your passion for helping others. Join us to start Caring. Connecting. Growing together.

The experience in healthcare can be complicated and hard to navigate, making what can already be a challenging time that much harder for a consumer. In an industry littered with competing and disconnected products, the consumer struggles to navigate the health system and their insurance offerings. This Product Manager role is aligned to the Get Care pillar within the Consumer Product organization. This journey exists to ensure finding, pricing, accessing, and managing care healthcare is frictionless, understandable, and contextual to people’s journey and their goals. This role is responsible for using product management best practices to set the vision for and execute a simplified omni-channel consumer experience. An experience that delivers on the United Health Group mission, of helping members live healthier lives and making the health system work better for everyone.

As a product manager, you will drive the member experience around coverage and benefits, and how it supports and integrates across the entire product portfolio. The Product Manager will leverage insights and analytics to develop a strong understanding of consumer behavior and partner with the business to define key aspects of the omni-channel customer journey accordingly. The role involves partnering with a cross-functional team throughout the process – starting with insights and problem identification and following through to implementation and measurement to develop high-value, modern, intuitive, and cross-channel experiences that speak consumers’ language and empower consumers. The individual in this role will be expected to use product and agile methodologies to transform healthcare experiences at speed and scale which ultimately, drive clear benefits for healthy consumer outcomes, better plan utilization, and increase financial savings, retention, and satisfaction.

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Strategy: Help execute long term strategic direction for various products within a particular consumer experience or journey based on consumer insights and business needs
• Planning: Define the customer outcomes, business impacts, and roadmaps for the products within an experience. Proactively identify new customer needs and define the features that will solve them. Build and manage the product backlog for optimal value, making trade-offs as needed based on product vision, team capacity, desired business outcomes, stakeholder needs and added information to develop sprint plans
• Use Data to Drive Outcomes – Seeks to deliver viable ideas or learn fast and pivot by understanding pain points and experience analytics. Leverages consumer, operations, and clinical data plus feedback/behavior to drive business outcomes
• Delivery – Manages product, experience, lifecycle from conception to release, Works with agile teams to iterate and build; focus on prioritizing the business value from different pieces of the work to improve speed to market for those features that will drive the most value to the company. Partners with implementation teams to roll out MLPs and drive release strategies
• Results & Metrics – Defines, tracks and monitors Objectives and Key Results (OKRs). Ensures have correct data and tools for the experience and related sub-processes; uses data to improve experiences

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Undergraduate degree or equivalent experience
• 5+ years of product management and technology platform product experience
• Experience with large matrixed organizations and how they operate
• Experience in business problem translation to end-user need and ability to document for business and technical partners
• Proven analytical and quantitative skills that align with an OKR based approach
• Track record of connecting digital experiences with key results
• Track record of simplifying digital consumer experiences

Preferred Qualifications:

• Customer relationship management experience
• Experience in healthcare
• Ability to turn complicated inputs into a clear, communicable document 
• Outstanding communication skills 
• Results-oriented individual with solid influencing, problem solving and negotiation skills 

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

The salary range for this role is $71,600 to $140,600 annually based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.