Senior Director UX – Remote

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together. 

As a Senior Director UX within the UHC Consumer Product Office, you will oversee a large portfolio and team. You will guide, coach and inspire the team to effectively translate the product strategy to design vision, and elevate design thought leadership in the organization.

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

Daily job duties – 40% strategic/vision, 45% managerial, 15% tactical

• Oversee a broad portfolio of work
  • Build and distill the broad experience design vision and principles into design opportunities and strategies to solve
  • Guides teams in translating abstract concepts and problems into simple, elegant, and innovative designs expressed in sketches, diagrams, and rapid prototypes for responsive, mobile, and conversational channels
  • Provide design recommendations based on technical feasibility, usability findings, A11y, legal and design best practices
  • Demonstrates curiosity and growth mindset contributing to a product design environment that supports continuous learning and innovation
  • Leverages best practice design principles and trends to contribute with insights and stellar user experiences
  • Be a trusted design partner in a cross functional team (designers, engineers, product, researchers etc.), delivery designs on time and to the highest quality
  • Collaborate and contribute reusable design components in partnership with Design System team
• Design Strategy & Thought leadership
  • Generalist with a solid understanding of the various UX disciplines ((UX design, including service design, research, IA, visual, prototyping, etc.)
  • Create frameworks, tool kits, ways of working to influence and inform team process
  • Thinking systematically to deliver both effective short term solutions and the foresight and drive to push for industry – and ground breaking experiences
  • Effectively owns and communicates across a portfolio of work design strategy (plans, approach & progress/status of designs and design ideas, design backlog, etc.)
  • Willingness to constructively challenge current thinking across the enterprise, pushing boundaries and driving change that will deliver exceptional user-centric experiences
  • Establishing an environment design thought leadership in the organization
  • Mastery ability to frame the problem space and structure and assign the work to be done
  • Makes research and design decisions that takes into health equity considerations (including but not limited to: disability status, health literacy levels, demographics, cultural backgrounds, etc.) to improve healthcare access for all members
  • Advances health equity goals by partnering with clinical and quality measure teams; advocates for population data when not available
• Team leadership & management
  • Leading a team of designers and potentially other managers
  • Oversee a portfolio of work
  • Create an inspiring, collaborative, creative and inclusive environment for designers to do their best work
  • Reviewing and approving work performed by teammates, partners and agencies and providing recommendations for improvement
  • Navigate ambiguity and changing user needs and guide others in solving complex problems
  • Excellent people leader: attracts, manages and mentors employees to ensure retention, development and exceptional performance
  • Establish the team culture, and promoting engagement

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 10+ years of experience in UX or similar field
• 6+ years managing employees/teams
• Proven experience overseeing a large portfolios & teams
• Expert in influencing stakeholders
• Comfort and willingness to travel 10%

Preferred Qualifications:

• Breadth/depth of experience in healthcare
• Experience using other product and experience tools such as Miro, Figma, etc.
• Experience in leveraging AI to enhance Digital Products
• Experience developing business cases
• Technical understanding, ability to constructively challenge technical decisions as needed
• Proven successful track record in working in a complex, highly matrixed environment

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

The salary range for this role is $150,200 to $288,500 annually based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. 

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.