CARE Support Specialist – Nationwide Remote

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable, and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.

The CARE Support Specialist (CSS) is responsible for supporting a team of CARE Consultants (CC) which includes implementation, upsells, renewals and other duties assigned. The position serves as a back-up to the CC’s, assists with preparing reports, covering client calls, SmartSheet (BOB) updates and Plan Library database/CMID updates. 

The CSS also supports the CARE Work Order processes, updating and communicating program changes to the business, and facilitating discussion regarding work order impact, trends and outcomes. 

You will enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Principal Duties and Responsibilities:

The following duties and responsibilities outline the principal and essential functions of the position. Specific circumstances may require individuals assigned to the job to perform a somewhat different combination of duties:

• Develop and Maintain Relationships: With the support of their assigned CC, cultivate and enhance business relationships with UMR customers, internal functional areas, service vendors, and UHC partners.
• Support and Expertise: Serve as the day-to-day contact and subject matter expert for all CARE-related products and services.
• Reporting: Distribute CARE-related reports as requested by the assigned CARE Consultant.
• Ensure BenefitsConnect is updated appropriately with the assigned CARE products and services for each group (except wellness)
• Review ID cards for updates as needed (CARE Information)
• Process NONB (Notice of New Business) and assigned appropriate CC/ACC
• Update Plan Library when CARE products are revised
• Review HCC claimants when requested by CC
• Manage and monitor general email box (CSS team mailbox)
• Work closely with IC and PI team for new business, migrations, and upsells/revisions
• And all other duties as assigned by director

What are the reasons to consider working for UnitedHealth Group?  Put it all together – competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
• More information can be downloaded at: http://uhg.hr/uhgbenefits

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED (or higher)
• 5+ years of experience working directly with customers, providers or in a health care setting
• 2+ years of experience working in business, insurance, health care administration, nursing or a related field such as a wellness program
• 2+ years of experience with managed care, and/or wellness program and group health delivery systems
• Intermediate level of proficiency with Microsoft Office

Preferred Qualifications:

• Excellent verbal, presentation and written communication skills, and ability to work well with all levels within the company and external customers and vendors
• Ability to develop strong customer relationships which aide in the retention of the customer for UMR
• Ability to work independently while handling multiple tasks simultaneously.  Able to prioritize, plan, organize and manage work effectively
• Prior experience working at UMR

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

For more information on our Internal Job Posting Policy, click here.

 

The salary range for this role is $19.86 to $38.85 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives. 

 

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. 

 

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. 

 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

 

 

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

 

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.

 

 

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