Pharmacy Care Technician

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. 

The Pharmacy Care Technician will effectively support the successful implementation and execution of all pharmacy programs and processes.  The Associate will provide support to the pharmacy staff to ensure applicable program processes and operational responsibilities are met. This position will also provide support in troubleshooting any member issues identified by the pharmacy staff during member outreach calls. 

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Hours: Monday – Friday, will work an 8-hour shift during business hours of 8am – 8pm CST with a rotating Saturday shift (9am-6pm CST) every 3-4 weeks

Primary Responsibilities:

• Conducts high volume in-bound and out-bound calls for program requirements including, but not limited to medication adherence member outreach calls, reminder calls, prescription refill calls and provider follow-up calls in a call center environment
• Comfortable working in high call volume call center environment
• Completes calls/assignments and productivity weekly and monthly standards are met
• Provides excellent customer service by serving as a resource to all internal and external customers
• Perform review of prescription claims documentation collect and maintain eligibility information in an appropriate and confidential manner
• Exhibits excellent phone and communication skills while providing complete and accurate information to members, providers, and clinical staff
• Must be able to multi-task using multiple applications to provide accurate and responsive information to the member
• Must be able to pivot throughout the day to perform multiple duties
• Receives and responds to escalated inquiries from all communication venues: e.g., task queues, fax portal, claim queue, department documentation platform
• Responsible for inbound fax duties to include translation of prescriber notes and directions (sig)
• Provide support to internal staff and providers with respect to Medicare drug related issues. Request additional or supplemental information via correspondence to complete applications
• Provides clerical and/or administrative support to clinical staff and managers for special studies, projects, and reports
• Participate in and contribute to the overall pharmacy quality improvement initiatives
• Assist in training for new hires and internal staff
• Ability to create personalized relationships with members while addressing individual needs
• Attends required meetings and required participation in special committees as needed
• Ability to perform call auditing and provide peer to peer feedback
• Participate in peer-to-peer council meetings
• Ability to translate prescription drug name, quantities and directions
• Ability provide support to members around medication usage
• Ability to work independently, with some supervision and direction from manager
• Demonstrate excellent organizational skills, customer service skills, and verbal and written communication skills to include but not limited to patients, physicians, clinical staff, contracted providers, managers, supervisors and leads
• Demonstrate a high degree of professionalism to always include personal conduct and appearance
• Ability to always maintain strict confidentiality with members while abiding by all HIPPA and compliance requirements
• Compliance with all organizational policies regarding ethical business practices
• Ability to work independently, with some supervision and direction from manager
• Must adhere to all department policies and procedures
• Adheres to assigned schedule including log in/out time, breaks and lunches. Excellent attendance is a must
• Ability to work an assigned 40-hour week; 8-hour shift between 8am-8pm CST, Monday through Friday and 9am-6pm CST on Saturdays
• Training is 3- 4 weeks. Training time is 9:00am-6:00pm CST. Monday- Friday. This training time is subject to change
• Performs other duties as assigned

What are the reasons to consider working for UnitedHealth Group?  Put it all together – competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED (or higher)
• National Pharmacy Technician Certification
• Registered Pharmacy Technician license in state of residence
• 2+ years of experience in a pharmacy setting 
• 1+ years of administrative support experience 
• 1+ years of experience working with Microsoft Office products, including Word, Outlook and Excel  
• 1+ years of experience with pharmacy and/or medical terminology knowledge base 
• 1+ years of call center experience 
• Reside in a location that can receive a UnitedHealth Group approved high-speed internet connection and installation
• Access to a location/workspace in the home that is separate from non-workspace areas and can be secured to maintain PHI or PII security in line with UnitedHealth Group policies and standard
• Ability to keep all company sensitive documents secure (if applicable)

Preferred Qualifications:

• Certified Medical Assistant training or certification 
• 3+ years of experience in a pharmacy setting 
• 3+ years of experience in a physician’s clinic or hospital 
• Experience with Medication Adherence measures 
• Salesforce documentation experience  
• Rx Claim experience 
• Online softphone experience
• Bilingual language proficiency (English/Spanish) 

Telecommuting Requirements:

• Access to a location/workspace in the home that is separate from non-workspace areas and can be secured to maintain PHI or PII security in line with UnitedHealth Group policies and standard 
• Ability to keep all company sensitive documents secure (if applicable) 
• Reside in a location that can receive a UnitedHealth Group approved high-speed internet connection and installation
• Candidate must have their own home internet access (internet can be hard wired with Ethernet cord) until UHG group provided internet can be installed

Soft Skills:

• Ability to handle / diffuse escalated issues professionally 
• Excellent organizational skills, customer service skills, and verbal and written communication skills to include but not limited to patients, physicians, clinical staff, contracted providers, and managers 
• Demonstrate a high degree of professionalism to always include both personal conduct and appearance 
• Ability to always maintain strict confidentiality to include but limited to patients and coworkers 
• Compliance with all organizational policies regarding ethical business practices 
• Adhere to all department policies and procedures  

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

For more information on our Internal Job Posting Policy, click here.

 

The salary range for this role is $16.88 to $33.22 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives. 

 

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. 

 

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. 

 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

 

 

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

 

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.

 

 

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