Senior Digital Product Manager – AI Voice Solution – Remote

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together. 

We are seeking a dynamic and results-oriented Sr Digital Product Manager for our Consumer Product Office of UHC to manage the full lifecycle of a specific product or service, from strategy and development to launch and end-of-life. The successful candidate will play a critical role in driving product vision and strategy, leveraging market insights to identify new opportunities, and ensuring optimal product performance to meet customer and market needs. This role involves close collaboration with cross-functional teams and stakeholders to drive innovation, deliver exceptional customer value, and achieve performance goals. Candidates with experience in generative AI, data-driven decision-making, and advanced reporting will be solidly preferred.

This role will lead the product development for self-service voice bot solutions that leverage new Generative AI technologies to create best-in-class customer experiences.

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Product Strategy: 
  • Delivery on product vision and long-term strategy aligned with organizational goals. Identify opportunities through market research, customer insights, and generative AI advancements. Monitor industry trends, customer needs, and competitive landscapes to inform direction
• Lifecycle Management: 
  • Oversee the full product lifecycle, from ideation to end-of-life (sunset). Define detailed requirements with solid business cases and collaborate with engineering, operations, marketing, and support teams to ensure successful development
• Generative AI Integration: 
  • Create innovative solutions and enhance customer experiences. Stay informed on advancements in AI tools/methodologies and partner with technical teams to evaluate and integrate AI-driven features
• Performance Monitoring: 
  • Develop reporting frameworks to track KPIs such as financial performance and customer satisfaction. Use analytics tools to extract actionable insights and design dashboards for stakeholder communication and performance monitoring
• Customer and Market Focus: 
  • Analyze market trends, customer feedback, and competitive intelligence to identify innovation or improvement opportunities. Represent the voice of the customer, validate product features, and incorporate feedback into roadmaps
• Financial Ownership: 
  • Prepare business cases, conduct cost-benefit analyses, and collaborate on go-to-market plans to ensure operational readiness and achievement of goals
• Stakeholder Collaboration: 
  • Build solid relationships with internal and external stakeholders, including customers and partners. Act as a product advocate, ensuring alignment with organizational goals and customer value. Keep stakeholders informed with clear updates on timelines, challenges, and opportunities

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 4+ years of experience in product management, with a focus on strategic portfolio management and lifecycle leadership
• Demonstrated experience in data-driven decision-making and advanced reporting techniques 
• Experience with building a business case (exp with cost v. benefits) 
• Experience working within the Agile product delivery methodology
• Solid understanding of emerging technologies, including generative AI, and their application in product innovation
• Proven exceptional reporting, communication, presentation, and leadership skills

Preferred Qualifications:

• Experience in Aha  
• Experience in Rally  
• Experience working with chat bot or voice bots 

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

The salary range for this role is $89,800 to $176,700 annually based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. 

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.