Manager Digital Product – Advocate PM

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together

The Manager, Digital Product role is vital to accelerating our consumer digital experiences. This role is responsible for the management of new and existing member digital products and experiences. You will be empowered to do your best to align with data strategies, establish collaborative relationships with external and internal stakeholders, gather accurate requirements and evaluate product performance to enhance our mission of helping people live healthier lives. Expect to interface closely in a matrixed environment, including cross-functional lines of business in India & US (UHC, Optum businesses, etc.) and teams (Technology, Operations, Design, Usability, etc.) This position will require overlap of hours with US time zone.

Primary Responsibilities:

• Define personalized messaging requirements for digital offers across app and web for E&I and M&R programs
• Navigate and influence multiple cross-functional teams in a complex, matrix work environment. Teams include AEM, core Adobe team, E&I teams and multiple other cross functional teams
• Drive requirements and feature definition for new/existing capabilities within the journey. Collaborate with our business, XD, Analytics, tech & other teams in UHC India & USA
• Ability and interest in data/analytics; both user behavior/engagement with the product and reliability/reporting of the tech enabling the product 
• Develop scope and define backlog items (epic/features/user stories) in AHA that guide the Agile software development team.
• Draft key objectives and results, metric, business value and apply the data for the product to make business decisions
• Articulate and execute an iterative approach to delivering integration for a business line
• Act as an ambassador for the product internally and externally and as the primary contact for queries related to the product
• Develop appropriately detailed specifications for the product features so they are clearly understood by the development teams
• Stay on top of all meaningful health care and consumer technology trends, competitors, and market offerings
• Identify capabilities required to solve complex data-centric problems;  prioritize problems and develop a road map that offers alternate methods of solving the problem
• Think strategically, and creatively, about how  initiatives should work to solve large applications – translating a vision to processes and requirements
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Eligibility

To apply to an internal job, employees must meet the following criteria:

• SG 28 & SG 27 can apply
  • SG 27 will move to SG 28
  • SG 28 will move laterally
• Performance rating in the last common review cycle of “Meets Expectations” or higher
• Not be on any active CAP (Corrective Action Plan) or active disciplinary action
  Time in Role Guidelines
  • Should have been in your current position for a minimum of 12 months, if you have not met the recommended minimum time in role, discuss your career interest with your manager and gain alignment prior to applying. And share the alignment email with respective recruiter while applying

Required Qualifications:

• 6+ years of experience as a digital product/program lead with proven track record of successfully delivering digital products or services that meet customer needs and business objectives
• 5+ years digital experience aligned with consumer facing product and experience delivery within Healthcare, Retail or Insurance industry
• Experience and deep understanding of Agile methodology, team structure and product management best practices
• Experience working in a fast-paced, matrixed, and dynamic environment; ability to adapt quickly to changing priorities and business needs
• Experience with product management and building consumer facing products
• Knowledge of Rally Infrastructure and/or Adobe products and APIs (AJO/AEM) . Focus on Rally Campaigns to AEM and AEM standardization to Denali
• Deep understanding of E&I and M&R businesses within US healthcare
• Fundamental understanding of end-to-end customer experience integration and dependencies
• Assess value, develop cases, and prioritize stories, epics and themes to ensure work focuses on those with a maximum value that are aligned with product strategy
• Must have worked directly with XD team members to drive rich experiential designs for digital products 
• Proficiency in MS Office, Aha, Rally, Figma, Adobe Analytics
• Proven impactful communication and interpersonal skills, with the ability to collaborate effectively with leadership, cross-functional teams and influence stakeholders at all levels of the organization
• Proven pronounced strategic thinking and analytical skills, with the ability to translate market insights into actionable product strategies
• Advance degree in management engineering and 6+ years of product management, Product development or Consulting experience (consulting between the business and a technical team, serving as a liaison) with a focus on consumer-facing products (D2C, B2C or B2B2C)
• Proven track record of delivering data driven & complex solutions with a customer-first mindset

Preferred Qualifications:

• Experience with Adobe tools & platform (AEP, AEM, AJO) and/or CDP data analysis 
• Demonstrated finesse in working through complex and difficult topics; facilitates resolutions and makes decisions  
• Demonstrated relationship/consulting skills across geographies to work across LOBs and functions to recommend appropriate actions  
• Demonstrated ability to work independently through each stage of the product lifecycle, building proficiency in developing and executing strategies
• Demonstrated ability to think on feet and adapt quickly
• Overall understanding of technologies used in the product.  Advanced Degree- Management, product management, engineering

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone – of every race, gender, sexuality, age, location and income – deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.