Account Director, OI Provider Market – Remote

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. 

 

The Account Director functions as a key leader within the account team for Optum’s most significant partnerships with provider systems.  Working in close collaboration with the Client Relationship Executive (CRE) and other account team members you will serve as the primary point of contact to the client, and Optum internal operations and shared services teams, for performance and delivery across a broad range of services including some combination of revenue cycle management, enterprise analytics, care transformation, growth and market disruption, and information technology.  The successful candidate must be passionate about driving value and performance improvements for Optum and our partners, effective at working in a fast-paced environment and confident in their interactions with a broad range of clients in executive and leadership roles.

 

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. This position has 25% travel.

 

Primary Responsibilities: 

• Regularly interact with the corresponding client’s Performance Delivery Lead to communicate overall performance of Optum services and collaborate on key client needs
• Proactively identify risks, issues and opportunities related to the Optum/client partnership and develop, communicate and implement program/project risk/issue management plans and strategies (e.g. IRAAD management of issues, risks, action items, assumptions and decisions) with project team and stakeholders
• Working in close collaboration with Optum’s leads for individual services, manage Optum’s overall performance of its obligations across all services, including its performance of the services in compliance with Service Level Agreements (SLAs)
• Co-Chair (with the client Performance Delivery Lead) the Joint Operations Committee (JOC) as defined in partnership governance, and regularly validate effectiveness of operational governance for each service 
• Cooperate with client in administering all Statements of Work, including by facilitating Changes to be addressed through the Change Control Process and overseeing implementation of Changes agreed upon by the Parties through the Change Control Process
• Provide the primary client interface and escalation point to resolve issues raised by the client with respect to Optum’s performance of the services, and oversee remediation plans for underperformance 
• Act as the primary liaison with the work management functions, including change management, project management, problem and risk management and management of any contractual or performance issues
• Meet and discuss Optum’s performance requirements as they relate to client’s strategic business planning (e.g., business and architecture, strategic options, business assessment, business operating plans)
• Review, monitor and actively engage in the planning and implementation of Changes and 
  Projects, including oversight and cohesiveness of transformation plans across all services 
• Oversee Cost & Productivity initiatives across all services drive optimal financial performance
• Coordinate with Optum shared services leaders to oversee quality and compliance for the overall partnership
• Collaborate with Optum shared services leaders (Finance, Vendor Management, Compliance, Human Capital, etc.) in overall performance and management of the services
• Oversee Optum’s administrative functions, including with respect to security (i.e., physical and logical), facilities and contracts

 

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. 

Required Qualifications: 

• 5+ years of experience working in managed services, including delivery and account management, within the healthcare industry
• Large account management experience 
• Experience collaborating across a matrixed business and operations environment
• Experience working with project stakeholders/business leadership team and presenting project status reports on overall project outcomes and issues
• Familiarity with large outsourcing contracts and delivery
• Demonstrated success building and evolving relationships with stakeholders (internal and external) including Director, VP and C-Suite level leaders
• Proven advanced presentation, written and verbal communication skills, and interpersonal skills 
• Demonstrated ability to balance both the client’s and service provider’s objectives and priorities to achieve win-win outcomes
• Willing or ability to travel up to 35% of the time to client sites 
• Willing or ability to work standard day hours 8am-5pm in Pacific Standard Time (PST) with flexibility as needed 

  

Preferred Qualifications:

• Experiences with some combination of Analytics, Care Continuum Delivery, ITO and Revenue Cycle services for Providers
• Direct experience working with clinical leaders
• In-depth knowledge of Optum service delivery model
• Proven application of change management methodologies
• Proven advanced interpersonal skills with a mix of strategic and operational capabilities
• Demonstrated self-starter with strong planning, organization, analytical and problem-solving skills

 

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy 

 

The salary range for this role is $124,500 to $239,400 annually based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

 

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.   

 

 

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

 

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.