Capability Manager

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

We are seeking a talented and experienced Capability Manager to lead the development of a new HBA (Health Benefits Administration) platform. The ideal candidate will possess both technical and functional skills, and will be responsible for writing detailed requirements, analyzing existing systems, and collaborating with various cross-functional teams. This role demands a proactive individual with an agile mindset, capable of driving incremental delivery and ensuring the successful phased rollout of the new platform.

Position in this function is responsible for specific services, functions, and solutions available internally or as a supporting element of a product, typically not sold stand-alone externally. Positions in this function play a critical role in ability to deliver products to market and/or manage internal business functions. Capability management requires alignment to business and/or product strategy, effective design and development, and ongoing management of capability portfolio across the full lifecycle to ensure business-specific or cross-enterprise impact. Market insights are leveraged to monitor trends and external landscape, and to inform capability strategies and customer use case scenarios. Positions in this function are accountable for delivering sustainable, financially sound solutions that solve a specific problem and enable successful external product delivery and/or internal business function performance, while driving adoption with internal business clients and define future capability direction that supports business strategy and new opportunities. Generally work is self-directed and not prescribed.

Primary Responsibilities:

• Write comprehensive requirements for the new HBA platform by analyzing current systems and performing reverse engineering when necessary
• Execute complex database queries to extract data and insights that will inform platform development
• Work closely with engineering, architecture, operations, implementation, legal/compliance, digital teams, and vendors to ensure cohesive development and deployment of the platform
• Utilize an agile framework to manage the execution, focusing on incremental improvements and timely delivery of each phase
• Facilitate and lead meetings and discussions with stakeholders to gather inputs, provide updates, and align on project goals and timelines
• Address and resolve any technical or functional challenges that arise during the development process
• Works with less structured, more complex issues
• Serves as a resource to others
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• Bachelor’s or Master’s degree in Computer Science, Information Systems, or a related field
• 5+ years of experience in a techno-functional role, with a solid background in software development / system analysis
• Demonstrated experience in reverse engineering and analyzing existing code to derive new system requirements
• Proficiency in SQL queries
• Proven solid project management skills, with a proven track record of leading projects using Agile methodologies
• Proven excellent interpersonal and communication skills, with the ability to engage and collaborate effectively with diverse internal and external teams

Preferred Qualifications:

• Industry certifications in Agile methodologies (e.g., Certified ScrumMaster, SAFe Agilist)
• Experience in the healthcare or insurance sectors, particularly with platforms related to health benefits administration
• Leadership experience with the ability to inspire and drive cross-functional teams towards achieving project objectives

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.