Account Manager Client Service – National Remote

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.  

The Account Manager Client Service are responsible for driving marketing and promotion strategies for Benefitter to build our user base and create engagement plans to promote increased usage and volume for the tool and grow activity levels.  In this role, you will help strengthen broker, AE and market leadership relationships to foster a collaborative foundation for growing the Benefitter tool adoption.

Position will work collectively to plan, coordinate, and execute efforts between various Business areas including Customer Support, Engineering, Product and Data teams.

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Drive capability vision, strategy, priority, and roadmap and engage appropriate enterprise-wide stakeholders to enable awareness and alignment
• Drive and promote an understanding of Benefitter’s value proposition within the broker community
• Provide demonstrations to influence adoption with the prospective user
• Maintain monthly check-ins with assigned market AE’s to ensure they are supporting the tool with our user base
• Provide customer support for elevated service issues within appropriate turnaround times for follow up
• Be the SME for assigned markets by following business and industry trends and anticipate what is happening in the market from key data and information and understanding the customer/user experience and needs through feedback and listening
• Communicate progress on initiatives to various levels of the organization, including progress against goals and key metrics
• Meet or exceed growth and activity metrics through designated outreach and adoption campaigns
• Utilize data and reporting to identify opportunities and strategy development to grow our business through outlined MBO’s
• Execute special tasks and marketing projects to support overall team goals and necessary functions
• Maintain all required team reporting, roadmap tracking and business planning for market and business partner strategies and metrics
• Minimal travel is required and would be planned well in advance of need. Travel expense paid by the company

What are the reasons to consider working for UnitedHealth Group?  Put it all together – competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
• More information can be downloaded at: http://uhg.hr/uhgbenefits

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED (or higher)
• 3+ years of health insurance and/or healthcare technology experience
• 3+ years of Account Management and/or Customer Support
• Intermediate level experience using MS Office (Word, Excel, Outlook, Project, Power Point) 
• Ability to work full-time between 8:00am – 5:00pm including the flexibility to work occasional overtime given the business need
• Presently employed within UHC Ops & Experience 

Preferred 

• Bachelor’s Degree (or higher) OR 4+ years equivalent work experience
• Excellent speaking-listening-writing skills, attention to details, proactive self-starter
• Ability to work independently; self-starter, can-do attitude, ability to multitask and prioritize complex projects
• Ability to successfully develop relationships and work in a dispersed environment 
• Demonstrated ability to communicate clearly with leaders and other internal and external audiences
• Proactive problem solver and critical thinker with excellent planning, coordination, and organizational skills
•  Data metrics analysis and interpretation for building our growth strategy and business planning

Soft Skills:

• Strong team player
• Excellent oral and written communication skills
• Excellent planning and organizational skills
• Ability to learn internal technology tools and systems
• Ability to navigate a complex organization to accomplish customer satisfaction

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy. 

For more information on our Internal Job Posting Policy, click here.

   

The salary range for this role is $71,600 to $140,600 annually based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives. 

    

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. 

    

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. 

   

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

    

   

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

    

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.

    

    

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