Sales Ops Consulting Analyst – Multiple Locations

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities, and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable, and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.  

UnitedHealth Group is working to create the Healthcare system of tomorrow and you can help. Already Fortune 5, we are totally focused on innovation and change.  We work a little harder. We aim a little higher. We expect more from ourselves and each other. And at the end of the day, we’re doing a lot of good.

Through our family of businesses and a lot of inspired individuals, we’re building a high-performance Healthcare system that works better for more people in more ways than ever. Now we’re looking to reinforce our team with people who are decisive, brilliant and built for speed.  Great sales are the result of strong purpose, conviction and pride – pride in your ability and your product. UnitedHealth Group offers a portfolio of products that are greatly improving the life of others. Bring along your passion and do your life’s best work.

As a member of the PHD’s Sales Ops Consulting team, you will be working on escalated issues from Field Sales Leaders. In this dynamic role, you will gather relevant information from multiple systems to resolve various escalated issues, including those related to enrollment, provider services, and member services. To accomplish this, you will carefully review the request and relevant processes, collaborate with our team and tier 2 partners, and provide concise, but complete resolutions. You will also be asked to consider process improvement ideas for enhancements.

Work Schedule: The Sales Ops Consulting Analyst is a full-time position (40 hours/week, Monday – Friday), 8-hour shift between 8am – 5pm CST.  From time to time, schedule flexibility will be required to meet the business needs. This is a hybrid/remote position where you would be required to work onsite least 1 day per week.

Work Locations:

• Tempe, AZ
• Denver, CO
• Colorado Springs, CO
• Roanoke, VA
• Minnetonka, MN

You will enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities: 

• Use pertinent data and facts to identify and solve a range of problems
• Investigate non-standard requests and problems, with some assistance from others
• Prioritize and organize own work to meet deadlines
• Provide explanation and information to others on process improvement initiatives
• Collect relevant information by pulling and analyzing data from multiple systems
• Use relevant data to make fact based decisions
• Manage business relationships with field partners
• Take on additional tasks as they are assigned

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. 

Required Qualifications: 

• High School Diploma/GED (or higher)
• 2+ years of Member Service, Enrollment, Producer Helpdesk, and/or Provider Relations experience
• Intermediate level of proficiency in MS Office (Outlook, Teams, Excel, Word)
• Must not be on any performance management warning level

Preferred Qualifications: 

• 2+ years of Medicare Sales or Operations Experience
• IMPACT system experience
• English/Spanish Fluency

Soft Skills:

• Possess strong written and verbal communication skills
• Ability to build strong relationships with tier 2 partners and field leaders
• Proven self-starter with the ability to contribute independently without direct oversight
• Above average technical skills
• Strong critical thinking skills
• Display the willingness to be a team player

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

For more information on our Internal Job Posting Policy, click here.

 

The salary range for this role is $23.70 to $46.35 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

 

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. 

 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. 

 

 

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. 

 

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. 

 

 

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