Manager Digital Product

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

 

Designs, develops, and manages activities for a specific digital/mobile product or group of products for the full product lifecycle including strategy/design, product definition and planning through production, release, and end of life with a focus on digital, mobile, or web-based products. Researches and analyzes market conditions and identifies key consumer trends and opportunities for product innovation/enhancements. Has in depth knowledge of digital/mobile technology and industry trends (i.e., web design/usability, android, iOS, React Native, domain experience). Determines product features and functions based on internal and external needs and oversees product development liaising with cross functional teams including development, design, research, marketing and the business. Role is often working in the agile dev process and maintaining backlog of user stories. Prepares product documents and supports sales and marketing with the necessary product knowledge and technical expertise. Uses market feedback to evaluate product functionality and drives present/future product direction. Accountable to and/or own the P&L including delivering product performance against expectations and updates changes to a product portfolio to improve competitive position, and optimal product performance to meet customer and market needs. If the role is not responsible for a digital/mobile product, use the Product Management job function. If role requires computer science and software engineering skills/ability to code or build digital solutions, use Technical Product Management job function.

 

Primary Responsibilities:

• Product Ownership of migration
  • Lead product requirements for migrating Lines of Business (LOB) to a new internal messaging platform, defining clear success metrics and OKRs
  • Develop and manage the product roadmap in Aha!, driving execution through technology and cross-functional teams
  • Champion the voice of the customer and advocate teams, ensuring feedback directly informs product decisions
• Delivery and Development
  • Collaborate with engineering and UX/design teams to estimate, implement, and deliver features, including building and validating prototypes
  • Oversee design execution and ensure alignment with user experience standards
  • Write user stories with detailed acceptance criteria on AHA. Monitor development progress on Rally
  • Work with engineering and UX teams to build, test, and refine prototypes
• Go-to-Market and Growth
  • Partner with sales, training, UAT and GTM teams to drive user growth and execute GTM plans effectively
  • Ensure UAT and GTM strategies meet key objectives and deliver successful outcomes
• Continuous Improvement
  • Conduct ongoing research internally and analysis to identify opportunities for product enhancement
  • Maintain and groom a backlog of features and technical improvements, ensuring prioritization aligns with business goals
  • Gather feedback from clients, designers, and engineers to refine product specifications and iterate quickly
• Strategic Recommendations and Reporting
  • Present actionable insights and pilot outcomes to leadership
  • Maintain backlog of features and enhancements; iterate based on research and usability testing.
• Manages and is accountable for professional employees and/or supervisors
• Impact of work is most often at the local level
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Eligibility

To apply to an internal job, employees must meet the following criteria:

• Minimum duration of 12 months of continuous service in their current grade and position
• Performance rating in the last common review cycle of “Meets Expectations” or higher
• Not be on any active CAP (Corrective Action Plan) or active disciplinary action
• Grade 27 and 28 can apply

 

Required Qualifications:

• Bachelor’s degree or equivalent experience
• 4+ years of direct customer and stakeholder engagement
• Solid background in consumer-facing software, UX principles, and Agile methodologies
• Experience using tools like Aha!, Jira, Rally for roadmap and backlog management
• Familiarity with data platforms, APIs, enterprise software, and messaging technologies (SMS/chat)
• Proven ability to write clear user stories and acceptance criteria, and partner with engineering/design teams to deliver
• Willingness to overlap 4-5 hours with US time zone

 

Core Skills

• Analytical and Strategic Thinking: Ability to define success metrics, OKRs, and make data-driven decisions
• Customer-Centric Mindset: Always view through the lens of the consumer; proactively gather and act on feedback
• Collaboration and Leadership: Navigate complex matrix organizations, lead cross-functional teams, and drive outcomes
• Communication: Solid written and verbal skills; comfortable presenting to executives and engaging in diverse forums

 

Personal Attributes

• Solid product instincts and execution capabilities
• Ability to dig deep into challenges and uncover root causes

 

Preferred Qualifications:

• 4+ years in digital product management, experience with operations/advocate facing product management
• Industry Knowledge
  • Deep understanding of U.S. healthcare and at least one Line of Business (M&R, C&S, IFP, E&I)

 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.