Office Manager

Opportunities with Optum in the Tri-State region (formerly CareMount Medical, ProHEALTH New York and Riverside Medical Group). Come make a difference in the lives of people who turn to us for care at one of our hundreds of locations across New York, New Jersey and Connecticut. Work with state-of-the-art technology and brilliant co-workers who share your passion for helping people feel their best. Join a dynamic health care organization and discover the meaning behind Caring. Connecting. Growing together.  

The Medical Office Administrator is a key operational leader responsible for overseeing the daily administrative functions of medical practice. This role ensures seamless coordination between front-office operations, patient services, and clinical workflows, contributing to an efficient, compliant, and patient-centered environment. This role is also responsible for collaborating with staff members within their office, as well as team members and leadership to support and execute initiatives to drive metrics and goals. 

Primary Responsibilities:

• Works with all members of the department health care team ensuring smooth patient flow within department.  Responsible for the day-to-day operations including achieving established goals such as quality of care and budget expectations
• Ensures compliance with all policies and procedures in accordance with State and Federal Regulations
• Works with team leads to ensure daily tasks are completed timely throughout staff and providers
• Ensures appropriate scheduling throughout administrative and clinical areas in office to ensure patient and providers are covered
• Oversees work of teammates, including supervision, hiring, and terminations; work with leadership to determine staffing needs, and ensure efficient utilization of teammates ensuring consistency with ACE standard work and processes
• Demonstrates leadership and collaboration in problem solving with employees and patients
• Monitors performance, provides feedback regularly, evaluates skills, and supports staff through development planning
• Ensures thorough and effective orientation for all new teammates and coaches for high performance
• Performs other duties including monitoring budget expectations, improving patient satisfaction, and engaging teammates and providers in a positive, encouraging work environment. Fosters a sense of urgency in teammates that promotes commitment to patient centered care, optimal clinical outcomes and regulatory compliance
• Communicates regularly to all teammates, managers and physicians as necessary.  Conducts teammate meetings daily, weekly and monthly
• Leads and/or participates in departmental quality improvement and service excellence activities.  Research and resolve local clinical quality issues
• Steps in to assist in administrative or clinical areas as needed and within scope
• May support multiple locations
• Performs additional duties as assigned

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High school diploma, G.E.D. or equivalent
• 2+ years of experience in a leadership role in a medical practice
• Proficiency in Microsoft office applications (Word, Excel)

Preferred Qualifications:

• 5+ years of experience in a healthcare setting
• Experience with EPIC EMR
• Experience leading projects or team
• Proven to be resilient and adaptive to changing environments
• Demonstrates an innovative and continuous improvement mindset

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The salary for this role will range from $58,800 to $105,000 annually based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. 

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.