Sr. EHR Interface Support Engineer – Remote

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.  

 

The EHR Interface Support Engineer role is responsible for the support, development, and implementation of interfaces to/from EMRs such as Epic and Oracle Health with 3rd party applications, other EMRs, and interface engines. The main role of this position is support providing nationally for Optum’s Epic instances and Rhapsody. Solid candidates for this role will be able to demonstrate self-motivation, individual leadership, and team collaboration, in addition to being excited to mentor and grow a burgeoning Integration Engineering team.

 

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

 

Primary Responsibilities:

• Translate business requirements into functional specifications and manage changes to specifications 
• Prioritize, coordinate, and implement updates and requested changes to the system; review and test each new release; troubleshoot problems and questions from end users 
• Design and develop clinical and business interfaces in the Epic and/or Oracle Health EMRs according to the project scope and end user workflow with scalability, standard development practices and project constraints in mind 
• Mentor support team other members in integration and conversion best practices, and encourage growth and ongoing learning 
• Provide technical guidance on small to medium efforts within the area of scope with limited supervision 
• Develop, support, and maintain all required system design and build documents and other system documentation 
• Create detailed testing scripts for different phases of the testing lifecycle (functional testing, integrated testing, mapped record testing and/or parallel revenue cycle testing) 
• Perform daily monitoring of interfaces in production 
• Adhere to organization standards for system configuration and change control 
• Troubleshoot and/or resolve interface issues and escalate more complex issues as appropriate 

 

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Currently or previously certified in Epic Bridges 
• 5+ years of interface engineering/development experience 
• 5+ years of experience in the Rhapsody Interface Engine 
• 3+ years of integration experience with an EMR, such as Epic or Oracle Health 
• Demonstrated ability to troubleshoot issues in both Epic EMR and Rhapsody Interface Engine
• Experience in a people leadership or technical mentorship role 
• Proficiency with MS Excel, Visio, PowerPoint, and SharePoint 

 

Preferred Qualifications:

• Epic, Oracle Health, or other EMR application knowledge or application certifications 
• Experience working with common interface engines (e.g. Corepoint, InterSystems, Rhapsody, Cloverleaf) 
• Experience with team management (informal or formal) and team or project leadership 

 

Key Competencies:

• Demonstrated ability to troubleshoot issues in both Epic EMR and Rhapsody Interface Engine
• Excellent time management, organizational, and prioritization skills and ability to balance multiple priorities 
• In-depth knowledge of EMR functionality and the full implementation lifecycle of an EMR’s suite of applications 
• Teamwork and collaboration. Consultative and collaborative style with demonstrated ability with cross-functional teams 
• Mentorship and growth mindset. Elevate the team by mentoring others on the team to improve their skills and experience and driving constant innovation on the team.  
• Demonstrate the ability to build and maintain Solid internal relationships as well as motivate and inspire other team members through Solid consultative skills 
• Demonstrates a Solid ability to build partnerships and influence others. Work across team, group and business boundaries to drive commonality and reusability in solution to real-world problems 
• Demonstrate Solid relationship management skills and ability to handle challenging interpersonal situations 

 

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

 

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The salary for this role will range from $89,900 to $160,600 annually based on full-time employment. We comply with all minimum wage laws as applicable. 

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

 

 

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

 

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.