Exception Management Consultant – National Remote

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable, and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together. 

Exception Management supports Employer & Individual (E&I), Surest, Medicare & Retirement (M&R) and Specialty Benefits are looking for talented individuals with ambition, agility, innovation and the ability to work in a fast paced, highly matrixed environment.

The Exception Management Consultants function as a liaison between requesters in Sales/Account Management and operational subject matter experts across the UHC and Optum, supporting complex non-standard administrative and performance guarantee requests. Additionally, this role collaborates with operational stakeholders to maintain and update the content within the administrative options portal (AOP). 

You will enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Review requests for non-standard administrative and performance guarantee items, driving collaborative and consultative solutions to meet the customer needs
• Support in conjunction with peers the discovery and analysis of Request for Proposals (RFP) for new and renewing clients in E&I
• Provide consultative support to internal customers to understand issues, explore alternatives, and ensure functional areas can operationally support requirements
• Facilitate meetings with multiple levels of leadership to discuss the feasibility of client requirements
• Monitor and maintain high volume timelines/requests to meet closure requirements of active RFPs and renewal activity
• Cross training for Surest, Specialty Benefits and M&R to support overall team volumes
• Effectively and clearly communicate expectations and outcomes with members of Account Management, Sales, Sr. Leadership, and Implementation via written correspondence or verbally, following Exception Management process requirements
• Collaborate with operational stakeholders to regularly update the Administrative Options Portal (AOP) documentation and monitor requests for changes
•  Engage with stakeholders to streamline language and leverage AI for enhanced readability

What are the reasons to consider working for UnitedHealth Group?   Put it all together – competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include: 

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays 
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account 
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage 
• 401(k) Savings Plan, Employee Stock Purchase Plan 
• Education Reimbursement  
• Employee Discounts 
• Employee Assistance Program 
• Employee Referral Bonus Program 
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.) 
• More information can be downloaded at: http://uhg.hr/uhgbenefits 

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED (or higher)
• 2+ years of experience working within the Employer & Individual Line of Business
• 2+ years of experience in Client Management, Implementation, Benefit Implementation, and/or Sales
• 2 + years of experience with UNET, NICE and/or USP processing Platform 
• 2 + years of experience with facilitating and guiding meetings with stakeholders to obtain documentation requirements
• 2+ years of experience with facilitating and guiding meetings with stakeholders to an agreeable solution
• Intermediate level of proficiency with Microsoft Word and Excel
• Presently employed within UHC Operations & Experience

Preferred Qualifications:

• Experience working with request for proposals (RFPs)
• Experience with SharePoint, Power Automate and/or PowerApp
• Line of business cross-business experience (i.e., UHC and Optum)
• Understanding UnitedHealthcare’s AI initiatives and the capability to incorporate these tools into different processes and workflows

Soft Skills:

• Excellent verbal and written communication skills 
• Ability to apply critical thinking skills and focus on developing solutions

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

For more information on our Internal Job Posting Policy, click here.

    

The salary range for this role is $59,500 to $116,600 annually based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives. 

   

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. 

   

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

   

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

    

   

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

    

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.

   

   

#RPO #GREEN