Customer Experience Strategist – Remote

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

As a Customer Success Strategist, you will be the primary contact for a defined group of clients, guiding them along a path to success and engaging resources across Optum to show benefits of and opportunities presented by clinical decision support CDS.

The ideal candidate will be as passionate about our CDS solutions as they are about providing an exceptional experience for every customer and are motivated by shared success. We’re looking for a driven team member who is interested in using their customer relationship, organization, and technical skills to help us achieve our goal of being a trusted and valued partner for our customers and to help Optum make long lasting, positive changes in the healthcare industry.

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. 

Primary Responsibilities:

• Establish and maintain solid relationships with assigned customers
• Work closely with other areas including product development and sales to ensure customer needs are met and feedback is shared. Understand product goals and communicate that with customers
• Communicate company priorities and roadmap with customer in relation to issues and enhancements
• Deliver strategically-relevant and analytics to shop customer value of CDS products
• Work cross-functionally within the organization to ensure deliverables are met and to promote client customer satisfaction
• Communicate on a regular bases with the customer to ensure optimization plans and objectives are on track and met
• Coordinates updated to the configuration and content of CDS as needed and agreed upon with the customer
• Serves as a point of escalation for the customer within Optum
• Focus on efficiency and high impact work

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 2+ years of work experience in Healthcare IT, customer implementation and support or leadership experience in the healthcare industry
• 2+ years of developing decks, presenting and collaborating with Senior Leadership and C Suite Executives
• Proven ability to travel up to 25% annually, based on client need

Preferred Qualifications:

• Experience working in an account management role
• Experience working in and/or support imaging business (radiology or cardiology)
• Proven ability to work independently and effectively manage a book of business while meeting client expectations
• Priven ability in understanding and speaking to healthcare technology and hot it impacts business

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy 

The salary range for this role is $71,600 to $140,600 annually based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.