Senior Manager, Payer Shared Services – Remote

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

This position plays a pivotal role in supporting the payer businesses by acting as a crucial link between internal support channels, the account team, and clients. It involves leveraging data-driven insights to solve diverse issues for payer and government clients, independently investigating complex problems, and assisting in managing client-related tasks and prioritizing them.  

This position is full-time. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am – 5:00pm CST. It may be necessary, given the business need, to work occasional overtime. 

The Strategic Shared Services Sr. Account Manager supports account teams and payer clients by ensuring operation efficiency, issue resolution, and implementation readiness. This role facilitates system transitions, manages escalations, and enhances service delivery through collaboration with internal teams and external partners. Responsibilities include coordinating key projects, providing client-facing communication for system releases, incident management, and assisting in process improvements to optimize support for account teams and their clients. 

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. 

Primary Responsibilities:

• Collaborate closely with the Account Team to support seamless client implementation readiness alongside the core implementation team
• Manage multiple client projects simultaneously, ensuring timelines, deliverables, and client expectations are met
• Act as a centralized point of contact for issue resolution, troubleshooting client escalations, and collaborating with cross-functional teams to ensure swift problem-solving
• Provide consistent and transparent communication to support the account team regarding project milestones, issue resolution updates, and deliverables
• Drive process optimization by identifying inefficiencies and implementing best practices to enhance operational effectiveness and client satisfaction
• Develop and maintain detailed project plans, tracking key deliverables
• Analyze client issues and project outcomes to identify trends and recommend proactive solutions for continuous improvement
• Support Account Teams by providing insights, reporting, and recommendations that strengthen client relationships and drive strategic initiatives
• Partner with internal teams, such as Operations, IT, and Customer Support, to ensure client needs are consistently met
• Track and report on key performance indicators (KPIs) to measure service quality, identify improvement opportunities, and maintain accountability
• Proactively identify opportunities to improve client processes and support long-term success through innovative solutions

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 3+ years of experience in shared services, client support, or operational roles within a corporate payer-focused environment
• 3+ years of experience with issue resolution, system transitions, and cross-functional collaboration
• 3+ years of experience with enterprise systems, service delivery platforms, and operational tools
• 3+ years of experience handling escalations, troubleshooting issues, and providing timely resolutions
• 3+ years of experience tracking tasks, documenting updates, and maintaining accuracy in client interactions

Preferred Qualifications:

• 5+ years of experience in shared services, client support or operational roles within the healthcare, financial, or technology sectors
• Experience working with payer clients or account management teams in a corporate environment
• Experience in a fast-paced, cross-functional team environment with a focus on continuous improvement
• Proven solid analytical skills with the ability to interpret data and provide insights for decision-making
• Proven solid organization skills to manage multiple priorities and assist in system transitions
• Proven effective verbal and written communication skills to engage with internal teams, account teams, and external partners
• Proven ability to identify inefficiencies and suggest workflow enhancements

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy 

The salary range for this role is $89,800 to $176,700 annually based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.