Senior UX Researcher – Remote

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.

 

As a Senior UX Researcher within the Consumer Product Office, you will work closely with other UX researchers, designers, and product partners to analyze data, uncover member insights and preferences. You will use these insights to further the direction of research within the organization and use your influence to support research operations. Your work will impact the people we serve and ensure the voice of our consumers drives forward product design and other organizational objectives.

 

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.  

 

Primary Responsibilities:

• Conduct qualitative and quantitative research grounded in the context of the people for whom we are designing to support product strategy, information architecture, and experience design
• Execute research initiatives and strategies that will help to drive business goals
• Manage multiple stakeholder relationships and work with various teams to collaboratively craft lean and effective research plans
• Use creativity and resourcefulness to tailor research according to project constraints
• Serve as a representative for design research in various forums of multiple stakeholders
• Effectively communicate complex quantitative and qualitative data and insights to advance understanding relative to consumer with a minimum of conscious effort by a broad range of audiences
• Work independently on remote research and collaborate with a distributed research team

 

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 4+ years relevant work experience in research or adjacent field
• 4+ years of experience collecting, analyzing, and summarizing qualitative research
• 4+ years of experience using quantitative data and descriptive statistics to provide insights
• 2+ years of experience partnering with data or analytics teams
• 2+ years of experience analyzing large-scale data, such as NPS surveys or customer verbatims
• Experience working with user research tools such as Qualtrics, MUIQ, dscout and UserTesting
• Proven exemplary oral and written communication skills
• Proven excellent presentation and facilitation skills, suitable for executive leadership level
• Proven excellent time management, organizational and prioritization skills and ability to balance multiple priorities

 

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

 

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The salary for this role will range from $89,900 to $160,600 annually based on full-time employment. We comply with all minimum wage laws as applicable. 

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.  

 

 

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.    

 

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.