Contract Account Analyst – National Remote

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities, and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable, and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.

You will enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Assigned to certain customers and maintains their own book of business that may consist of National Account (NA) and Key Account (KA) business segment cases to deliver contract Summary Plan Description (SPD) expertise and consultative services on all matters relating to the SPD
• Responsible for working closely with the account representatives on the case – NA becomes actual member of the Account Management Team (AMT) and has direct client face out responsibility – Delivering Contract SPD Expertise and SPD Consultative Services
• For NA cases responsible for direct client face out responsibility in form of telephonic, written and or live interaction (when deemed appropriate)
• Responsible for the creation, and completion of SPD’s that include both medical and ancillary products and the full UHC product line (excludes Surest, M&R, and UMR business) within agreed upon delivery dates
• Responsible for delivering and executing Material Modification Updates (MMU) and Summary of Material Modification (SMM) process for book of business within agreed upon delivery dates
• Reviews, interprets, and extrapolates benefit information and language from client source of truth documentation, main reference sources Benefit Template Builder (BTB), Benefit Grid, On-Board Manager (OBM), BPL/PhBit, TCR and data sources in DBD to produce draft & final SPD’s for assigned accounts and plans
• Maintains close working relationship with wide range of account management and operational staff up to and including SAE/IM/IPM/CM
• Ability to manage a large volume of cases and to be able to source/prioritize multiple SPDs/projects at one time; and meet or exceed unit metrics for production of SPD
• Keep abreast of the latest legal/SPD/product and HCR updates and impacts and apply to existing book of business and SPD’s
• Responsible for producing high quality product that is delivered to assigned customers – subject to quality assurance (QA) program review and metrics
• Reviews customer produced SPDs by comparing source of truth documentation with customer language. Sends customer produced SPD to reviewers on the account management team to review certain aspects of the SPD
• Leads or participates in process improvement projects

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED (or higher)
• 2+ years of experience working in healthcare, benefit, Contract SPD, or legal – including client management, claims, on-boarding, eligibility, or operations
• Intermediate level of proficiency in Microsoft Office, including Word, Excel, and Outlook

Preferred Qualifications:

• 5+ years of experience working with benefit and contract/SPD/legal acumen
• 3+ years of customer facing experience and/or Net Promoter Score focus 
• Complex Key Accounts and National Accounts management experience
• BTB/Benefit Summary experience
• Experience working in Com360/DOC360/Cirrus
• Customer Service
• Prior Account Management Team experience a plus

Soft Skills:

• Ability to deal with multiple clients and deadlines
• Ability to prioritize work
• Attention to detail – up to an including spelling, formatting, and grammatical details
• Ability to act with little supervision
• Effectively works in a matrixed team environment
• Good interpersonal, communication, and presentation skills 
• Good relationship and team building skills
• Displays a strong level of initiative
• Strong communication and presentation skills
• Strong organization and initiative-taking management skills 

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

For more information on our Internal Job Posting Policy, click here.

 

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The salary for this role will range from $71,200 to $127,200 annually based on full-time employment. We comply with all minimum wage laws as applicable. 

    

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. 

    

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. 

     

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

   

     

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

    

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.

    

   

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