Senior Patient Care Coordinator

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. 

The Senior Patient Care Coordinator (Optum San Bernadino Primary Care) is responsible for providing assistance to patients in a friendly and courteous manner. The Senior Patient Care Coordinator is responsible for check-in and check-out functions, including registration and cashiering, and must maintain a neat and professional appearance and an organized work area.

Schedule: Monday-Friday, 8am-5pm PST

Location: 1851 N. Riverside Ave. Rialto, CA.

Primary Responsibilities:

• Patient Coordination & Volume Management
  • Support coordination efforts for a patient population exceeding 27,000 individuals
  • Maintain efficient workflow and communication across clinical teams to uphold service quality
    
• Referral Management
  • Process and manage incoming and outgoing referrals
  • Ensure timely documentation and communication for referred services
    
• Fax Triage
  • Monitor and triage all incoming faxes
  • Route critical documentation and correspondence to appropriate parties promptly
    
• Chart Scrubbing & Documentation Oversight
  • Review and scrub patient charts to ensure accuracy and completeness
  • Maintain up-to-date records in line with compliance standards
    
• Regulatory Compliance & Staffing Adherence
  • Perform tasks within governed staffing ratios to preserve compliance integrity
  • Prevent risks associated with overtime and understaffing
    
• Clinical Support Coordination
  • Collaborate with clinical teams while preserving their focus on core responsibilities
  • Avoid role absorption that would compromise care quality and operational stability
    
• Performance & Experience Safeguarding
  • Maintain patient experience standards by ensuring consistent, high-quality administrative support
  • Safeguard throughput, regulatory outcomes, and financial performance by preventing workflow disruptions
  • Continuity & Stability Maintenance
  • Contribute to workforce consistency by supporting backfill efforts where needed
  • Ensure the uninterrupted execution of essential care coordination processes

What are the reasons to consider working for UnitedHealth Group?   Put it all together – competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
• More information can be downloaded at: http://uhg.hr/uhgbenefits

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High school diploma/GED (or higher)
• Current CPR/BLS certification OR willing and able to obtain within 30 days of hire
• 2+ years of experience in a healthcare setting (preferably in a coordination or administrative support role)
• 1+ years of experience handling referrals, documentation triage, chart review, and EHR systems

Preferred Qualifications:

• Completion of an accredited Medical Assistant (MA) program highly desirable
• Prior experience as a Medical Assistant is strongly preferred, with demonstrated clinical and clerical competencies
• Proficiency in electronic health records (e.g., Epic, Cerner, Athena)
  
• Bilingual in Spanish/English
• Familiarity with medical terminology and documentation standards
  
• Skilled in fax triage, multi-line phone systems, and care coordination platforms
• Regulatory & Compliance Knowledge
  
• Understanding of HIPAA regulations and healthcare privacy laws
  
• Awareness of staffing ratio impacts, scheduling integrity, and documentation accuracy in regulated environments

Soft Skills:

• Communication & interpersonal skills
  
• Strong verbal and written communication, with patient-centered approach
  
• Ability to collaborate effectively across departments and provider teams
  
• Calm and empathetic demeanor in fast-paced, high-volume clinical settings
  
• Organizational & problem-solving abilities
  
• High attention to detail and time management
  
• Adept at balancing competing priorities while maintaining service quality
  
• Proven ability to identify workflow inefficiencies and offer practical solutions

   

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $20.00 to $35.72 per hour based on full-time employment. We comply with all minimum wage laws as applicable. 

   

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

   

   

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

   

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.

    

    

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