Supervisor Clinical Administrator

Opportunities with Optum in the Tri-State region (formerly CareMount Medical, ProHEALTH New York and Riverside Medical Group). Come make a difference in the lives of people who turn to us for care at one of our hundreds of locations across New York, New Jersey and Connecticut. Work with state-of-the-art technology and brilliant co-workers who share your passion for helping people feel their best. Join a dynamic health care organization and discover the meaning behind Caring. Connecting. Growing together.   

The Supervisor Clinical Administrator is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, delivering excellent customer service. Supports the teams in meeting state compliance goals.

Schedule: A 37.5-hour work week, Monday through Friday between the hours of 8:00 am to 4:00pm. The schedule will be determined by the supervisor upon hire.

Location: 3 Delaware Drive Lake Success, NY 11042 

Primary Responsibilities:

• Managing day-to-day operations of team’s workflow (PTO, scheduling, etc.)
• Manages requests for documentation and information
• Distributes reports and results
• May train and mentor co-workers
• Analyzes documentation and tracks completion to meet regulatory requirements
• Promotes principles of health information accuracy, transparency, currency, accessibility, relevancy and reliability
• Supervise support staff members, assesses the needs of patients, and delegates tasks appropriately.  Provides guidance and training to assigned staff responsible for scheduling and frontline activities
• Supervises, oversees and coordinates daily staff assignments and operations for the department to include hiring alongside the department manager, complete performance evaluations and training
• Ensure customer service and other administrative activities for the department administrative staff.  Develops staff to accomplish goals that support the department / organization direction
• Demonstrate quality improvement, facilitating the generation of ideas for improvement of patient care and functioning of the department initiatives. Collaborates with other team members to generate new ideas for quality improvement with regards to administration, patient care, and overall functioning of the department
• Works with Department Manager to collaborate on relevant issues
• Implement and maintain policies and procedures in collaboration with the department manager
• Ensure strict adherence to policies/procedures related
• Analyze monthly metrics relating to current team members; develop and implement operational changes based on metrics
• Maintains professional affiliations and enhances professional development to keep pace with the trends in health care administration
• Other duties as assigned Performs other duties as assigned 

What are the reasons to consider working for UnitedHealth Group?  Put it all together – competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
• More information can be downloaded at: http://uhg.hr/uhgbenefits

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED (or higher)
• 2+ years of healthcare experience
• 6+ months of EPIC experience to include creating template within EPIC
• Ability to work full time. Monday – Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8am-4pm.  It may be necessary, given the business need, to work occasional overtime
• Reside within commutable distance to Lake Success, NY

Preferred Qualifications:

• 1+ years of customer service experience
• Experience as a team leader, supervisor, or manager
• Basic level of computer proficiency
• Basic level of proficiency with phone etiquette

Soft Skills: 

• Ability to work independently and as a team, and maintain good judgment and accountability 
• Demonstrated ability to work well with health care providers 
• Strong organizational and time management skills 
• Ability to multi-task and prioritize tasks to meet all deadlines 
• Ability to work well under pressure in a fast-paced environment 
• Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others

For more information on our Internal Job Posting Policy, click here.

 

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $23.41 to $41.83 per hour based on full-time employment. We comply with all minimum wage laws as applicable.  

 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

 

 

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. 

 

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.

 

 

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