Capability Manager

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

The C&S Strategy and Operations Capability Manager will partner with Strategic Portfolio leads, IT, Health Plan and Regulatory Teams, Operation Leads, and other internal cross functional partners to drive improvements of existing digital technology solutions to deliver a best-in-class experience to our C&S membership across various platforms and tools.

Primary Responsibilities:

• This position contributes to the intake and evaluation of IT requests based on C&S strategic and regulatory priorities to identify business needs and translate into specific requirements.  These requests will be both identified by candidate through data driven knowledge and relationship building, as well as through leadership internal capability owners, senior leadership, and health plans. Following a capability management discipline, this role will leverage C&S Common Intake to request intake, prioritization, and IT Agile processes, and will support the phases of Agile IT software development including initiation, design, and testing
  
• This role will work with product owners and business stakeholders to gather, develop, document, write and validate business needs, requirements and specifications. This role will be responsible for securing capital funding and collaborates with teams to identify the most effective way to meet business needs when considering all variables, which at times may include non-IT solutions.  Will also work closely with stakeholders and cross-functional teams to ensure alignment and resolve business, data and process issues within the team
  
• This position is also responsible for researching and analyzing data and business processes via quantitative and qualitative analysis for requirements development and to support solutioning. Collaborates with project stakeholders and technical teams regarding enhancements, changes, issues and defects that may impact development, data, workflow and/or functionality
  
• This role requires analyzing and contributing to capability development business processes and improvements, and supports preparation and development of capability business benefit cases for leadership approval. He or she will also lead cross-functional meetings and maintain productive relationships with stakeholders on capability strategies, related activities, challenges and opportunities
  
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• Undergraduate degree or equivalent work experience
• 3+ years of analytical or technical experience
• Intermediate proficiency with Word, Excel, Visio, PowerPoint, and SharePoint
• Familiarity with Cost/Benefit Analysis development and Capital Business Processes
• Proven excellent time management, organizational, and prioritization skills with the ability to balance multiple priorities
• Demonstrated ability to communicate ideas clearly and concisely, interface with and present to leadership effectively
• Ability to effectively break down barriers to maintain progress on initiatives
• Ability to build trust and form effective relationships with stakeholders
• Proven excellent oral, written and interpersonal communication with both technical and business audiences

Preferred Qualifications:

• Experience in
  • Government related Health Care/Clinical environments – and/or
  • Delivering on complex IT needs in a matrixed organization
• Flexible and deals well with ambiguity
• Able to influence course of action with diplomacy and tact when others are directly accountable for outcomes
• Able to manage multiple tasks and priorities in a matrixed environment
• Solid problem-solving skills and attention to detail
• Experience in Agile development
  • Working knowledge of relational databases, data base structures, and data mapping
  • Experience working on a virtual team

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone – of every race, gender, sexuality, age, location and income – deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.