Vendor Relationship Manager

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.

 

The Strategic Ben Admin Partner Relationship Manager provides management of vendor programs and relationships, impacting operational/administrative capabilities (including APIs and other capabilities) for Small Group, Key Account, National Account and Public Sector clients and brokers in the Financial Protection line of business.

 

This role acts as a service liaison between Financial Protection Operations, Benefit Admin vendors, and the Financial Protection Market and Product teams for the purpose of improving the operational experience between UHC and our Benefit Admin partners. Critical components of this position are developing and enhancing working relationships with Benefit Admin partners and promoting technical and process advancements that keep us competitive in the market.

 

Managing partner relations also includes legacy operational experience (such as EDI), alignment to standards, escalation support, overall operational readiness particularly within the enrollment process.

 

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

 

Primary Responsibilities:

• Responsible for providing operational, business process direction and improvement ideas across all segments of Financial Protection
• Maintain ongoing global vendor / partner relationships with prioritized partners. Create long term interactive relationships with each partner’s operational leadership (as well as internal functional matrix partnerships)
• Represent Financial Protection Operations and platforms, support program and relationship strategic oversight for all markets and lines of business
• Support Sales/Health Plan engagement and other internal market and product partners
• Conduct root cause and trend analysis to understand vendor performance
• Develop and support program metrics
• Educate, promote adherence to all processing standards
• Promote progress toward modern technological capabilities for UHC Financial Protection in partnership with vendors
• Communicate platform and technology changes, or other strategic changes to vendors / brokers
• Coordinate and communicate best practices across all capabilities (including API, EDI and other)
• Annually, conduct surveys, discovery sessions, or send questionnaires to vendors / brokers capture feedback
• Maintain documented nuances / profiles for understanding key partners
• Communicate partner trends or process changes to leadership
• Support escalations, triage, assist with issue resolution
• Manage Vendor / Partner issue intake – research and work with appropriate internal partners to identify a solution
• Provide general project management services, document project logs, lead workstreams, align stakeholders, timelines, drive integrations, etc.
• Deliver presentations to venders, clients, or brokers in support of UHC vendor capabilities
• Conduct external vendor meetings to ensure partnerships, gain market knowledge and insight, and address any issues identified internally or externally as it pertains to vendor interactions with FP Ops
• Travel may be required to develop and maintain vendor relationships

 

Additional responsibilities include:

• Complete project work as assigned accurately and within specified deadlines
• Participate in relevant training opportunities that will enhance market partnerships
• Other projects and tasks as delegated by leadership

 

Competencies and Best Practice for High Performers:

• Change Agent – Self-starter, able to adapt to rapidly changing conditions; continually seeks ways to improve process; demonstrates creative, cost-effective solutions; idea generator with confidence and persuasiveness to sell ideas
• Customer Orientation – Develops strong relationships health plan partners, administration vendors, operations areas, as well as key clients and brokers as necessary.  Has the ability to quickly build trust and influence.  Focuses on understanding the needs of many and effectively managing to the expectations of the consensus and for the betterment of UHC.  Is obsessed with the servant leadership, achievement drive, and innovation
• Organizational and Personal Influencing Skills – Creates, builds, and maintains relationships that enhance the perception and understanding of the UHC business, including those outside direct control. Ability to influence individuals at all levels of the organization
• Problem Solving/Issue Resolution – The expectation is that the individual will exhibit the appropriate level of problem solving and issue resolution independently of his/her manager for many situations. Can resolve issues in a professional and business-appropriate manner and use the appropriate judgment to determine the level of escalation in the appropriate timeframe to ensure issues do not go unresolved or result in missed deadlines
• Exceptional Communication Skills – Ability to develop communications in Outlook, PowerPoint, and the online UHC networking sites that are professional, clear and influence the appropriate audience.  Is highly capable in verbal delivery of a presentation and can think quickly on their feet in meetings, specifically with vendors, markets, and/or clients/brokers
• Planning and Organization – Effective planning and organization are critical skills to this position. The Partner Relationship Manager should be able to schedule meetings, plan timelines, develop meeting purpose/agenda, identify appropriate internal/external stakeholders and ensure all other parties are on track to meet the deadlines required. This planning requires the individual to be organized and able to multitask and easily prioritize and complete projects. Organization includes maintaining appropriately detailed work and project plans, clear and timely communication of agendas, post-call notes and decisions to internal and external partners

 

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Proven project management experience, managing multiple projects concurrently
• Proven expertise building relationships and delivering exceptional results for customers
• Experience successfully influencing without direct authority over stakeholders
• Experience with EDI or API data exchange methodology; experience mapping data files and resolving errors
• Demonstrated knowledge of benefit administration vendor ecosystem (i.e. payroll and benefit enrollment vendors)
• Proficiency in Microsoft Word, Excel, and PowerPoint

 

Preferred Qualifications:

• Enrollment / Eligibility understanding
• Knowledge of UHC’s internal delivery system (eligibility, case install, billing, implementation, U/W, etc.) 
• Understanding of or experience with LDEX and Employee Navigator data formats and processes
• Experience working with technology teams on defining requirements
• Data analysis and reporting experience
• Excellent written and verbal communication skills, competent in presentation of materials

 

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

 

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The salary for this role will range from $71,200 to $127,200 annually based on full-time employment. We comply with all minimum wage laws as applicable.

 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.

 

 

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

 

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.