Engagement Manager – Remote

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.  

Optum combines data, technology, and expertise to power modern health care. The Data & Advanced Analytic Tools Client Solutions team drives the adoption and use of Optum’s data assets and technology solutions in the Life Sciences industry.

Optum’s industry-leading data assets include clinically robust Electronic Health Record (EHR) data spanning the care continuum, eligibility-controlled affiliate and non-affiliate insurance claims data, a new class of deterministically linked Integrated EHR and claims data, and linked profile data including socio-economic information and health risk assessments (HRAs). Optum’s data assets enable our clients to enrich their view of the patient and the patient journey through the healthcare system, serving needs across a spectrum of functional areas including real world evidence, health economics and outcomes research, safety and surveillance, epidemiology, and product commercialization.

Optum’s ever growing suite of data offerings has led to our latest launch being the CNL (Clinical Notes Lab) data offering.  This role will focus on the CNL sales support, and collaboration with Product and Engineering team(s) to further advance and modernize the platform environment to bring success to the CNL product, as well as support of our current products and offerings as needed.  

Our wealth of data and tool solutions, combined with our industry expertise, is uncovering novel insights and driving real world change. We’re now looking for a dynamic Engagement Manager to support our ODDW environment (platform) and ongoing advancement and launch of our data offering products, working closely with our clients across the industry.

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. Boston, MA preferred.

Primary Responsibilities:

• Support client relationships: listen, understand, and articulate client needs
• Drive the value of Optum’s data and tools by using a consultative business approach with pharmaceutical and biotechnology clients
• Interface with clients and develop solid client-vendor relationships
• Serve as a subject matter expert for non-web-based analytics platforms
• Facilitate strategy and planning sessions with clients to determine how data Optum’s tools can be leveraged to answer key business questions and improve operations
• Partner with internal sales team to prioritize opportunities requiring pre-sales analytic efforts
• Develop case studies and business proposals to support business needs
• Partner with analytic teams to accurately define project objectives and determine methods for fulfilling objectives; establish and communicate timelines to all impacted parties, including potential delays
• Communicate and evaluate customer feedback in collaboration with Optum’s product development team to improve and advance products and processes
• Act as the primary point of contact for clients using CNL product and related products, ensuring exceptional client service and satisfaction
• Understand client needs, questions, and feedback, and effectively communicate these to the data and engineering teams for product enhancement and troubleshooting
• Facilitate regular client meetings to discuss progress, address concerns, and provide updates on product developments
• Translate client requirements into technical stories and actionable tasks for the development/product team
• Provide training and support to clients on using the CNL product and ODDW platform tools
• Collaborate with cross-functional teams to ensure seamless integration and functionality of the CNL product
• Stay updated on the latest advancements in AI/ML modeling, AWS products, and relevant technologies to provide informed support and recommendations to clients

The Engagement Manager is expected to support the team serving as the primary point of contact for a collection of clients. The Engagement Manager should become an expert in the contents and uses of Optum Life Sciences’ data assets and corresponding platform(s). Success in this role requires: (a) the ability to engage and educate clients and prospects about the assets and capabilities of Optum Life Sciences; (b) creativity to identify and frame specific, even novel, responses to the client’s request; (c) comfort working in a matrixed and geographically dispersed organization; and (d) flexibility to navigate organizational change and shifts in responsibilities

The Engagement Manager (EM) must have superior communication skills including presentation development and delivery. EM must have the ability to translate technical explanations into easy-to-understand answers for customers.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 5+ years of proven experience in a client-facing role, preferably in the healthcare or technology sectors
• 5+ years of solid understanding of AI/ML modeling, AWS products (SageMaker, EMR, etc) and related packages/libraries
• 3+ years with experience supporting client engagements or consulting client engagements for internal/external customers
• 1+ years post education experience in programming languages such as Python and R
• Ability to perform occasional travel periodically to conduct training at client sites and attend meetings 

Preferred Qualifications:

• Experience with pharmaceutical and biotech companies
• Experience with statistical data analysis
• Experience communicating thru multiple mediums to a variety of stakeholders
• Knowledge of insurance claims data
• Familiarity with clinical data and healthcare industry standards
• Demonstrated excellent communication and interpersonal skills, with the ability to effectively liaise between clients, business, and technical teams
• Demonstrated problem-solving mindset with a proactive approach to addressing client needs and product issues
• Demonstrated ability to consult with clients on how to effectively use data to achieve business objectives
• Demonstrated ability to manage multiple client accounts and projects simultaneously

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The salary for this role will range from $89,900 to $160,600 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.