Sr. Capability Analyst

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.  

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

This position will support Behavioral Health provider and member operations teams by coordinating IT projects and partnerships, defining business requirements, leading, and documenting UAT efforts, researching and identifying root causes for system or process issues, identifying opportunities for improvements, measuring and quantifying the impact of system changes, and holding partner teams accountable for results.  The position will require collaboration and leadership with a wide variety of colleagues. 

This position requires someone who is a detail-oriented puzzle-solver at their core; a good listener and clear communicator; someone who will proactively explore and solve problems but also follows protocols that are more prescribed when needed.

 

Success in this role will require the following:

–          Demonstrating a coachable mindset.  Remaining open to feedback and growth opportunities.

–          Being able to articulate the relationship consistently and clearly between daily work and a meaningful purpose.

–          Identifying and implementing opportunities for improved efficiency, cost reduction, NPS, and user experience, while still maintaining high quality overall.

–          Measuring and communicating the value of opportunities in a way that resonates with non-technical leaders.

–          Taking full responsibility for the outcomes of projects and tasks. Keeping leaders and stakeholders clearly informed of status, progress, and risks.

–          Following enterprise and industry standards when appropriate (OSAM methodology for IT projects; Six Sigma templates; PADU, etc). 

–          Building trust and transparency with others by demonstrating competence and delivering expected results.

–          Advocating passionately for the member, patient, provider and partner experience by fostering a culture of compassion and ownership.

–          Collaborating with others to achieve common goals.  Focusing on synergy, alternative options, and conflict resolution to overcome differences.

 

Required Qualifications:

• 4+ years of Business Analysis, Product or Capability role, Project Manager, or similar role interfacing with business and technology
• Experience in a related analytical role: This could include experience as a Business Analyst, Product or Capability role, Project Manager, or similar role interfacing with business and technology
• Experience in application implementations/development: Leading or participating in the operational activities related to application implementations
• Experience with migrations: Experience with account, group, or data migrations, understanding the intricacies of transferring data and functionalities between systems
• Consultative experience: Ability to collaborate with clients to understand their needs, recommend solutions, and guide them through the implementation process
• Project management experience: Managing project timelines, resources, and deliverables, ensuring successful project completion
• Experience in the relevant industry: Experience within specific sectors like healthcare, or insurance may be required depending on the job
• Experience with specific platforms and tools: This can include platforms like Customer Relationship Management, Enterprise Resource Planning, and collaboration tools like SharePoint
• Experience with data analysis: Analyzing data to identify trends, performance gaps, and improvement opportunities
• Understanding of Process Improvement and Management: Ability to identify and implement improved processes and workflows
• Proficiency with relevant software: Intermediate proficiency with tools like MS Excel, Word, PowerPoint, Teams, and SharePoint
• Solid analytical and critical thinking skills: Proven ability to analyze complex data, identify issues, and develop effective solutions
• Excellent Communication and People Skills: Proven to effectively communicate with stakeholders, both technical and non-technical, building solid relationships, and providing training
• Data Analysis Skills: Proven ability to analyze data and extract meaningful insights
• Proven ability to work independently and collaboratively: Function effectively as part of a team and manage individual responsibilities
• Proven attention to detail and organizational skills: Meticulous approach to data and processes, ensuring accuracy and efficiency
• Proven strategic thinking: Aligning technology solutions with business goals and strategies

The salary range for this role is $71,600 to $140,600 annually based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. 

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.