Client Value Enablement, Training and Engagement Manager – Remote Nationwide

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.   

The Client Value Enablement (CVE) team strives for quality, innovation, and scalability in its work product. This creative group addresses customer challenges by designing and delivering training content, preparing training guides and reference materials, codifying and communicating industry best practices through playbooks and toolkits, writing client case studies, and facilitating large-scale webinar events and meaningful networking opportunities.

The Client Value Enablement team works collaboratively with internal stakeholders across Customer Success, Product Management, Marketing, and other areas of the business. 

You will enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

The Training and Engagement Manager plays a key role on the CVE team, working to:

• Proactively drive client engagement with Optum services, document and share client success, and promote optimal use of Optum solutions
• Develop and implement strategy for client engagement, training, and communication initiatives to increase technology utilization across customer base
• Write and produce original content including case studies (client success stories), webinars, training materials, and best practice toolkits
• Serve as a subject matter expert on Optum analytic technology and work at scale to increase adoption of technology
• Develop and conduct live and web-based training, ranging from general product overviews to more detailed and advanced use cases within our analytic solutions
• Engage and influence internal stakeholders in key areas of product development and delivery, strategic marketing, sales, and implementation to ensure effective and streamlined internal operations
• Manage a variety of projects that include stakeholders from multiple business laterals
• Support the Customer Success team to identify and serve client needs
• Stay up to date on the latest industry and best practice research, identifying and integrating key resources (data, tactics, and tools) into deliverables

Event planning, development, execution

• Contribute to client events, such as live webinars, regional summits, etc. This responsibility encompasses working with Customer Success on recruitment, coordinating with Marketing, and supporting client content development / presentations
• Prepare quarterly webinar programming and calendar of events (i.e., planning the calendar, writing / designing the content, and facilitating logistics day-of)
• Drive recruitment of webinars via regular team and client communication prior to events

Collateral Development & Knowledge Management

• Support Customer Success in ongoing production of case studies (client success stories) and help boost the case study “pipeline” 
• Create written, graphical, and multimedia training material and other content to drive utilization and client engagement
• Scale the delivery of custom reports and resources to drive optimal utilization across the client base
• Edit materials for grammar, formatting, etc. as part of peer review process
• Own preparation and distribution of monthly client newsletters
• Maintain and manage updates to internal document repositories

Project management and collaboration

• Set and adhere to established deadlines for own work product, while simultaneously project managing other stakeholders to ensure forward progress on multi-disciplinary projects
• Build consensus among peers and leaders on business needs and strive for collaboration on complex projects
• Cultivate productive working relationships across internal departments, embodying a strong service ethic in interactions with colleagues

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED (or higher)
• 2+ years of professional work experience
• Possess 2+ years in at least two of the following:
• 2+ years of experience writing reports, articles, or blogs in a professional setting
• 2+ years of experience building research, marketing, or sales presentations
• 2+ years of experience using analytics in the healthcare environment
• 2+ years of experience developing and/or delivering training

• 2+ years of experience to share insights in written and verbal communication and create professional content
• Intermediate level of proficiency with Microsoft PowerPoint (create and design slides), Word (creating and editing documents) and Excel (utilize data sets to turn into usable insight, create pivot tables, advanced Excel summary functions within spreadsheets)
• Ability to travel up to 25% domestically (when travel resumes, varies by product)

Preferred Qualifications:  

• Bachelor’s Degree or higher in health, technology, or (ideally) communication-related field
• Knowledge or experience with healthcare issues (clinical inpatient, operational)
• Experience with service delivery or account management in Healthcare Technology industry
• Demonstrated analytical reasoning and solution-focused problem-solving skills
• Experience with or interest in public speaking
• Training in instructional design and training development
• Experience delivering classroom-based and web-based training

Soft Skills:

• Experience with solution-focused problem solving and thinking through problems creatively
• Comfort with a fast-paced work environment and working autonomously
• Comfort with ambiguity and a desire to innovate

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

 

The salary range for this role is $71,600 to $140,600 annually based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives. 

 

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. 

 

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. 

 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

 

 

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. 

 

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.

 

 

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