Capability Manager – Pre-Sales

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. 

Primary Responsibilities:

• Identify client technology and business needs and provide thought leadership to Optum sales team , to understand, define, and deliver effective and innovative solutions that address the client technical and business initiatives
  
• Act as a SME on the US Provider Health System domain
  
• Create, innovate, deploy and present data analysis on pursuits leveraging current tools and technologies including but not limited to Power BI, MS tools, AI and digital solutions
  
• Member of the technology solution team who coordinates with Optum subject matter experts, technical architects, etc., to ensure proposed Application Management Services/ITO and Infrastructure solutions meet or exceed client requirements and are cost competitive to the marketplace
  
• Demonstrates a self-starter attitude and is eager to experiment, invite and explores the potential in new ideas while understanding and mitigating the risk to the organization
  
• Client relationship building and solution presentation through the multi-phases of the sales cycle at a C-Suite level
  
• Manage client expectations in solution development, focus on outcomes and service levels
  
• Collaborate in developing the staffing approach, including a global sourcing strategy and delivery model, to mitigate risk, drive efficiency and quality
  
• Generate estimated Application Management Services /ITO solution delivery requirements including program management, new development efforts, enhancements, and ongoing operations
  
• Engage with 3rd party hardware, software and services vendors
  
• Collaborate with Optum subject matter experts, industry research and advisory firms to understand industry direction, competitive landscape, business trends, and emerging solutions
  
• Coordinate the solution, opportunity roadmap, value proposition, win plan, pricing, and executive deal reviews throughout the pursuit timeline
  
• Collaborate with Solution Sales Leads, Consulting Leads, Delivery Leads, Optum’s cross brand point solutions and offerings, and 3rd party software and hardware vendors as needed to support business opportunities and solutioning for commercial clients
  
• Build relationships and leverages a network of experts – internal and external – that enhance innovation and performance
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• Bachelor’s degree or equivalent experience (Master’s degree preferred)
  
• 8+ years of experience working with IT Outsourcing (ITO) functions leveraging a global sourcing model in either a consulting, account management, implementation or similar Client interacting role
  
• 4+ years of experience working with US Health System/Hospital IT Products & solutions
  
• Experience of creating and solutioning for application management services for healthcare clients (Provider preferred)
  
• Experience in solutioning and managing complex programs that expand over multiple years across teams
  
• Solid experience with proven work output of data analysis, data visualization and overall data management 
• Knowledge on Healthcare standards such as HL7, FHIR, ICD-9/10, CPT, LOINC and SNOWMED, EDI and general APIs
  
• Deep knowledge and understanding of the US Healthcare Provider market and its business operations
  
• Good understanding of clinical system processes, workflows and clinical applications/modules like EHR, LIS, etc.
  
• Solid MS office (Excel, Word, PowerPoint) skill, Power BI and other data management skills
  
• Demonstrated advanced communication skills (written and verbal) to interact with clients on all aspects of their Optum relationship
  
• Demonstrated strategic vision to clearly understand and identify new opportunities to expand on existing relationships
  
• Proven to be a successful individual contributor with the ability to collaborate across multiple teams including other solution architects, COEs, delivery and operations
  
• Proven solid leadership skills with proven ability to foster and manage senior-level relationships in a highly matrixed environment

Preferred Qualification:

• Experience of working and expertise with at least one Commercial Provider EHR/EMR system (Epic, Cerner etc.)

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.

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