Capability Analyst
Careers at UnitedHealth Group
We’re creating opportunities in every corner of the health care marketplace to improve lives while we’re building careers. At UnitedHealth Group, we support you with the latest tools, advanced training and the combined strength of high caliber co-workers who share your passion, your energy and your commitment to quality. Join us and start doing your life’s best work.SM
Technology
At UnitedHealth Group, we’re not just using technology to help millions receive care, we’re evolving it. From the most advanced development tools and methodologies to the highest levels of cybersecurity, we’re doing, sharing and learning new ways to make technology and health care work better every day. Join us and you’ll be challenged to do your life’s best work.SM
Clinical
Compassion. It’s the starting point for health care providers like you and it’s what drives us every day as we put our exceptional skills together with a real feeling of caring for others. This is a place where your impact goes beyond providing care one patient at a time. Because here, every day, you’re also providing leadership and contributing in ways that can affect millions for years to come. Ready for a new path? Learn more, and start doing your life’s best work.SM
Customer Service
Our customer service & claims teams are helping people from around the world. We can bring out your best as you put your listening, analytical and problem solving skills to work in a setting that is geared to helping improve lives and enhance health care for millions. Here, you’ll discover a wealth of pathways for professional growth within Customer Service and across our global economy. Join us and find out why this the place to do your life’s best work.SM
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.
Primary Responsibilities:
- Develop, maintain, and oversee delivery of the product roadmap for Contact Center Applications
- Define the vision for Optum’s Contact Center platform in collaboration with relevant stakeholders and business partners to understand and anticipate their needs
- Translate business need into clearly documented requirements and work with Technical Product Owner/Delivery leads to refine as appropriate
- Collaborate with a cross-functional team of designers, business analysts, developers, testers and others to develop and execute against Product Roadmaps and Release Plans
- Continuously and transparently communicate with internal stakeholders the prioritization of the Product Backlog and the status of development efforts via Product Demos and Release Plans
- Work with Scrum Masters to help direct, motivate, and guide the delivery teams
- Provide direction and support to development and quality assurance teams
- Work concurrently on several projects, each with specific instructions that may differ
- Work independently on projects, where tasks are self-determined and not specifically assigned
- Build positive professional relationships with internal and external customers
- Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
Required Qualifications:
- BE/ B.Tech /MCA/M. Tech in Software Engineering/Computer Science
- CSPO or POPM certification
- 5+ years of relevant experience in Software Engineering and IT/ITES Industry
- 3+ years of product analyst / business analyst experience
- Understanding of Contact center architecture
- 3+ years of Testing/Development/ configuration experience on IVR (Interactive Voice Response) and Telephony systems
- Experience in Creating User Stories, Features
- Working knowledge of CA Rally
- Familiarity with Health Care Industry
- Proven solid Communication skill
- Proven flexibility with working on USA overlap shift timings (3:30 pm to 1:00 AM)
- Proven ability to write and manage business requirement documents, mapping documents and functional specifications. Act as the liaison between business, developers, and project management groups
Preferred Qualifications:
- Experience of any contact center platform like Genesys / Avaya / Amazon Connect
- Experience of working in a contact center
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.
Additional Job Detail Information
Requisition Number 2287358
Business Segment Optum Global Advantage
Employee Status Regular
Travel No
Is_Internal:
External
Additional Locations
Hyderabad, Telangana, IN
Overtime Status Exempt
Schedule Full-time
Shift Day Job
Telecommuter Position No
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