Salesforce Administrator – Remote

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

The Salesforce Administrator will be responsible for the ongoing optimization of the Salesforce solution used by the Commercial Group Operations, which is a part of Optum Financial.  The Salesforce Administrator will identify and ensure implementation of solutions that meet business requirements utilizing the Salesforce platform.  They will also perform system administrator tasks such as user provisioning and reporting.  They also work to maintain the application’s core functionalities as to ensure a consistent user experience.

 
This role will work with key business and IT partners to develop strategic plans for the technologies impacting Member and Provider services. This individual is a self-starter; with the ability to identify and pursue opportunities without being provided explicit direction. Solid presentation skills, analytic skills, a desire for continuous learning, and a passion for improving user experiences using technology are essential. This position will begin as an individual contributor and build a small team.

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. 

Primary Responsibilities 

• Planning:
  • Develops user stories and creates appropriate tasks for completion
  • When applicable, consults with scrum team during user story refining
  • Recommends Salesforce solutions targeting or building upon business requirements  
• Execution:
  • Customizes objects, fields and layouts
  • Completes application configurations per business requirements
  • Practical understanding of Scrum principles and practices, as this role will partner with IT partners to complete certain tasks
  • Actively participates in backlog grooming sessions, retrospectives, defect management and project team’s release planning sessions
  • Maintains and manages user base in production
  • Keeps up to date with new Salesforce features and releases
• Managerial Responsibilities:
  • Lead and mentor a team, providing guidance and support to ensure the team is effectively managing the Salesforce platform and delivering high-quality solutions
  • Provide ongoing training and support to team members, ensuring they are proficient in their roles and aware of new features and updates
  • Stay abreast of industry best practices and proactively identify opportunities to improve processes and enhance user experience
  • Plan, execute, and oversee projects, ensuring they are completed on time, within scope, and within budget, balancing priorities to meet multiple deadlines
  • Communicate critical issues to senior management promptly and clearly, providing comprehensive information to facilitate informed decision-making

 

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 5+ years of relevant experience working with Salesforce 
• Experience creating reports in Salesforce
• Experience driving teams and management to decisions and obtaining difficult information and answers
• Experience working with cross functional teams
• Experience working with various teams simultaneously
• Experience systematically analyzing problems, drawing relevant conclusions, and devising appropriate courses of action 
• Advanced knowledge of Salesforce as a platform
• Demonstrate strategic thinking by using appropriate information to diagnose problems, identify possible solutions and collaborate with impacted groups to drive decisions

Preferred Qualifications:

• 2+ years managerial experience
• Healthcare insurance industry experience 
• Salesforce Health Cloud Experience
• Experience in working with Agile/Scrum work environment
• Experience with Salesforce as a Certified System Administrator
• Demonstrated ability to effectively break down barriers to maintain progress on initiatives
• Demonstrated to be diplomatic with solid negotiation and conflict resolution skills
• Demonstrated to be adept at adjusting to changing circumstances quickly and professionally
• Demonstrated ability to make quick decisions when clarification or modification is needed
• Demonstrated excellent oral, written and interpersonal communication with both technical and business audiences
• Demonstrated to be self-directed and able to drive detailed solutions to completion with minimal oversight
• Demonstrated to be detail oriented and highly organized
• Demonstrated solid attention to detail

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy. 
 
  
The salary range for this role is $89,800 to $176,700 annually based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. 

  
 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

 

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

 

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.