Lead Digital Product Manager – Remote

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. 

 

The Lead Digital Product Manager for the Optum Specialty Pharmacy Patient Experience is responsible for overseeing the development and management of select journeys within the web and mobile application to drive self-service and transaction quality metrics. This role will report to the Director, Digital Product – Specialty Pharmacy and will regularly work and partner with a global team across the Consumer Office, Design, Analytics/Strategic Insights, Consumer Engineering, Capability teams and the Business. 

 

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. 

 

Primary Responsibilities: 

• Product strategy:  
  • Conduct market research and competitive analysis to identify market trends, customer needs, and opportunities for product differentiation. 
  • Define and communicate the strategic vision for our digital product portfolio, aligning it with business goals and customer needs. 
  • Roadmap planning: Develop and maintain a comprehensive product roadmap, prioritizing features and enhancements based on customer feedback, market research, and business objectives. 
  • Cross-functional collaboration: Collaborate closely with design, engineering, marketing, and sales teams to ensure alignment and successful delivery of product initiatives. 
  • Requirements gathering: 
    Work with stakeholders to gather and prioritize product requirements, ensuring alignment with business goals and user needs.  
• User experience (UX) optimization:  
  • Advocate for user-centered design principles, supporting user research and usability testing to inform product decisions  
    Agile product development:  
  • Oversee the end-to-end product development process, from concept ideation and design to development, testing, and launch.
• Performance monitoring and reporting  
  • Define and track key performance indicators (KPIs) to measure the success of our digital products, iterating based on data-driven insights.  
  • Communicate key management by objectives (MBOs) and performance metrics to leaders at a regular cadence or ad hoc per line of business requests.
• Stakeholder communication: 
  • Lead and define product strategy, digital best practices, roadmap updates, milestones and challenges to stakeholders and external partners as needed, fostering transparency and alignment. 

 

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. 

Required Qualifications: 

• 7+ years of experience in consumer facing digital product management within the pharmacy and/or healthcare industries  
• 3+ years of experience working with mobile apps and authenticated experiences  
• 3+ years of experience working with agile methodologies and product management best practices, with experience in leading agile product teams.  
• 1+ years of experience working in AHA, or another similar tool  
• Experience working in a fast-paced, dynamic environment and ability to adapt quickly to changing priorities and business needs. 
• Proven exceptional leadership and team management skills, with the ability to inspire, motivate, and empower team members to achieve their full potential.  
• Proven proactive, creative problem-solver, able to address challenges head-on – including knowing when to escalate issues or when to solve them in the team  
• Proven solid strategic thinking and analytical skills, with the ability to translate market insights into actionable product strategies.  
• Proven track record of successfully leading initiatives and delivering digital products or services that meet customer needs and business objectives.  
• Proven excellent communication and interpersonal skills, with the ability to collaborate effectively with global, cross-functional teams and influence stakeholders at all levels of the organization – including executive presentations  

 

Preferred Qualifications:  

• Experience using other product and experience tools such as Miro, Figma, etc. 
• Experience in leveraging AI to enhance Digital Products 
• Experience developing business cases 
• Technical understanding, ability to constructively challenge technical decisions as needed 

 

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy 

The salary range for this role is $106,800 to $194,200 annually based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

 

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.   

 

 

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

 

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.