VP, Consumer Payments – UHC Operations

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.

The VP Consumer Payments leads a highly strategic function within UnitedHealthcare (UHC) Operations, overseeing a critical team charged with re-envisioning the intricate landscape of healthcare payments across the UnitedHealthcare and broader UnitedHealth Group ecosystem. This role will have an outsized impact on several key initiatives central to the future success of the organization, demanding an exceptionally solid financial and payments acumen. This leader will be directly responsible for the strategy and execution of a capital portfolio in the tens of millions of dollars and influence and impact on potentially hundreds of millions of dollars of revenue.

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Payment Infrastructure Modernization: Supporting key initiatives such as the E&I ACH+ integration (Zellis and Echo), the transition to a robust provider pay network, and the continuous evolution of the Payment Engine to support consumer demand
• Payment Certainty & Confidence: Understanding the intricacies of consumer and provider payments to ensure certainty and confidence for members while strategically addressing gaps in managed care and navigating potential provider abrasion
• Future Payment Solutions: Defining and enabling the future consumer and provider payment solutions, specifically leveraging and expanding capabilities within the Retail domain, beyond shared wallet functionalities
• Cost Share Transformation: Expanding and deepening critical partnerships with Epic and other Electronic Medical Record (EMR) systems to fundamentally transform the collection of member cost share
• Business Model Innovation & Partnership: Collaborating closely with Provider teams, UnitedHealthcare Network (UHN), Clinical divisions, and various lines of business to define and implement business models that create new revenue streams
• Consumer Lending & Risk Management: Possessing a deep understanding of consumer lending principles to establish a roadmap for the assumption of medical and financial risk within the payments space

This individual:

• Manages a highly specialized team of leaders and individual contributors, responsible for driving the strategy, product development, and operational excellence across key payment initiatives
• Possesses deep knowledge of the financial services and healthcare payments landscape, including current trends, regulatory environment, and competitive forces
• Ensures payment solutions being developed meet strategic objectives for financial performance, operational efficiency, and customer satisfaction
• Works across UnitedHealth Group entities – including Consumer Operations, Provider Relations, Clinical, UHN, LOBs, and Technology – to drive the achievement of seamless, compliant, and efficient payment experiences for both consumers and providers
• Acts as the authoritative leader for all payment-related initiatives, representing the function to senior leadership and external partners
• Advances platform capabilities and initiatives central to driving innovation and efficiency in healthcare payments
• Shepherds the transformation of fragmented payment processes into unified, scalable common capabilities that maximize financial value and reduce administrative burden
• Drives the capital portfolio and ensures optimal allocation to achieve high-impact outcomes in the payments domain

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 15+ years of progressive leadership experience with at least 10+ years specifically in payments, payment operations, or financial services within large, complex organizations
• 5+ years of senior leadership experience overseeing multi-million dollar portfolios and large-scale strategic initiatives
• Demonstrated experience in healthcare payments, claims processing, revenue cycle management, or related financial operations within the healthcare industry
• Deep expertise in various payment methods (e.g., ACH, credit cards, real-time payments) and the underlying technologies and platforms
• Proven track record of driving large-scale digital transformation and platform modernization initiatives within the financial or healthcare sector
• Exceptional financial acumen with demonstrated ability to manage P&L, drive cost efficiencies, and identify new revenue opportunities within the payments space
• Solid understanding of relevant regulatory and compliance frameworks (e.g., HIPAA, PCI-DSS, NACHA rules, state payment regulations)
• Proven ability to build and lead high-performing teams, fostering a culture of innovation, accountability, and continuous improvement
• Solid executive presence and exceptional communication skills (written and verbal) with the ability to influence and engage senior leaders, cross-functional stakeholders, and external partners
• Experience with agile methodologies and product management principles in a large enterprise environment
• Ability to navigate ambiguity, solve highly complex problems, and make sound, data-driven decisions under pressure

Preferred Qualifications:

• Master’s degree in Business Administration, Finance, or a related field
• Familiarity with UnitedHealthcare’s operational structure, existing payment systems, and key strategic priorities
• Experience with consumer lending or financial product development
• Knowledge of emerging payment technologies such as blockchain, AI in finance, or digital wallets
• Proven experience driving partnerships with large EMR vendors (e.g., Epic) or third-party payment processors

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The salary for this role will range from $196,600 to $337,100 annually based on full-time employment. We comply with all minimum wage laws as applicable.

This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.