Exception Management Consultant – Remote

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.  

 

About the Role:

Exception Management supports Employer & Individual (E&I), Surest, Medicare & Retirement (M&R), and Specialty Benefits, and are looking for talented individuals with ambition, agility, innovation, and the ability to work in a fast paced, highly matrixed environment.

 

Exception Management Consultants function as a liaison between requesters in Sales/Account Management and operational subject matter experts across the UHC and Optum, supporting complex non-standard administrative and performance guarantee requests. Additionally, this role collaborates with operational stakeholders to maintain and update the content within the administrative options portal (AOP). 

 

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. 

 

Primary Responsibilities: 

• Review requests for non-standard administrative and performance guarantee items, driving collaborative and consultative solutions to meet the customer needs
• Provide consultative support to internal customers to understand issues, explore alternatives, and ensure functional areas can operationally support requirements
• Facilitate meetings with multiple levels of leadership to discuss the feasibility of client requirements
• Monitor and maintain high volume timelines/requests to meet closure requirements of active RFPs and renewal activity
• Effectively and clearly communicate expectations and outcomes with members of Account Management, Sales, Sr. Leadership, and Implementation via written correspondence or verbally, following Exception Management process requirements
• Collaborate with operational stakeholders to regularly update the Administrative Options Portal (AOP) documentation and monitor requests for changes
• Engage with stakeholders to streamline language and leverage AI for enhanced readability

 

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. 

Required Qualifications: 

• 5+ years of working within the Employer & Individual Line of Business and experience in or knowledge of at least one of these areas: Client Management, Implementation, Benefit Implementation, and/or Sales
• Experience with UNET, NICE and/or USP processing Platform  
• Experience with facilitating and guiding meetings with stakeholders to obtain documentation requirements 
• Intermediate or higher proficiency with Microsoft Word and Excel 
• Proven excellent verbal and written communication skills
• Demonstrated ability to manage multiple projects and deliverables in a fast-paced, agile environment

 

Preferred Qualifications:  

• Line of business; cross-business experience (i.e., UHC and Optum)
• Experience with SharePoint, Power Automate and/or PowerApp
• Understanding UnitedHealthcare’s AI initiatives and the capability to incorporate these tools into different processes and workflows
• Ability to apply critical thinking skills and focus on developing solutions 

 

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy 

 

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The salary for this role will range from $71,200 to $127,200 annually based on full-time employment. We comply with all minimum wage laws as applicable.

 

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.   

 

 

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

 

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.