Director Communications – Remote

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

 

The Senior Director, Communications is responsible for communications strategy and execution, with primary emphasis supporting enterprise and People programs and initiatives. This individual serves as lead strategic communications counsel to enterprise partners across Optum and closely partners with UnitedHealth Group and UnitedHealthcare teams on broader efforts that span the UnitedHealth Group organization, like our Employee Value Proposition and Quality.

 

This role provides direct management of communicators and reports to the Vice President, Communications.

 

This individual will also contribute strategic and executional support in support of broader business threats and opportunities as directed by the Vice President, Communications.

 

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

 

Primary Responsibilities:

• Establish and expand trust-based relationships with key stakeholders through proactive, ongoing, disciplined engagement and expert strategic counsel
• Guides the planning, development and execution of high-impact, strategic campaigns that support employee engagement, Quality and recognition and other enterprise initiatives as identified
• Develops clear and engaging content consistent with company’s brand image and addresses business goals and employee needs
• Engage in declared and emergent priority issues as needed; contribute to and assist in the tactical execution of strategic initiatives with an emphasis on deliverables, timelines, metrics and budgets
• Analyze audience needs and business goals to recommend appropriate channels and tactics
• Proactively seek out new avenues for communication efforts or improve current efforts
• Partners closely with the business and functional communication leaders to infuse the enterprise strategy into their respective business channels
• Partner across the communications organization to assess and optimize existing channels and tools to strengthen employees’ understanding of company strategy and culture, while also spearheading the exploration of new and innovative technologies to reach and engage a diverse range of internal audiences
• Effectively manage issues and crisis communications as needed, collaborating with business and functional partners to respond appropriately and effectively
• Uses quantitative and qualitative measurement/evaluation processes to assess the effectiveness of communications (e.g., web and email analytics, surveys, focus groups, site visits, direct feedback)
• Performs content audits to assess how well existing content is performing and conducts gap analyses to determine what type of content is missing and what is needed
• Creates, adjusts and manages the editorial calendar to ensure consistency across all content and channels
• Write and develop content tailored to the specific medium and audience requirements. Adapt style/tone to meet the needs of the specific message/leader/audience/channel
• Enforce quality standards and protocols that ensure consistently exceptional, high-quality work product, including all written materials and messaging generated by the team
• Lead communications professionals in delivering strategic priorities that deepen employees’ connection to the business and advance business goals
• Provide consistent, hands-on support and coaching to communications team members through expert guidance, support and mentorship
• Set a positive example as a team and cultural leader, consistently demonstrating and advancing company values

 

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 15+ years of experience, with demonstrated success working with senior executive level clients and stakeholders, and building solid relationships across business groups and functions
• Extensive writing and editing experience with an uncompromising eye for quality and clarity Ability to flex and write/edit effectively for different audiences, applying appropriate tone, detail and message elevation for each unique situation
• Demonstrated experience and skill leading a high-performing, strategic communications team
• Demonstrated experience developing and leading successful multi-channel engagement campaigns integrating traditional, digital and social media strategies
• Ability to proactively and quickly recognize and assess reputational opportunities and issues, effectively communicating both the implications of the issue at hand and a clear path forward to executive stakeholders and team members
• Demonstrated experience successfully managing emerging and urgent issues and crises with significant reputational and business implications, and the ability to develop and implement strategic, effective response plans taking into account various audiences
• Ability to prioritize and operate effectively in a highly matrixed, complex business and communications environment, including simultaneously supporting multiple stakeholders and effectively advancing multiple communication priorities
• Ability and willingness to collaborate with communications leaders across multiple businesses, in the interest of telling a more integrated, holistic story and protecting and elevating the reputation of the broader enterprise

 

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

 

The salary range for this role is $150,200 to $288,500 annually based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

 

 

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

 

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.